Software Engineer - DealerMatix - Bengaluru, India
(2024-01)
Software Engineer - OLA Electric Mobility Limited - Bengaluru, India
(2024-09)
- Architected and shipped a production-grade Lead Revamp Flow with intelligent nurturing pipelines, multi-tier distribution logic, and postal code-based territory assignment, lifting lead-to-sale conversion by 30% and recovering an estimated 30K+ leads per month previously lost across the funnel.
- Engineered enterprise-scale Lightning Web Components (LWC) for Inside Sales and 2,100+ Ground Team agents, accelerating handling of 50K+ leads daily and lifting agent productivity by 40% through reusable component libraries and optimized call disposition flows.
- Designed a horizontally scalable unified REST API architecture powered by Platform Events and asynchronous Apex, sustaining 400K+ daily transactions across lead lifecycle and appointment workflows with 99.9% uptime and sub-second P95 latency.
- Orchestrated the integration of Ameyo Dialer with a custom Lead Calling Cycle Engine supporting 800+ human and 10 AI calling agents, automating outbound campaigns and converting cold leads at scale across 250K+ customer touchpoints per day.
- Implemented bidirectional integrations with Meta CAPI, MoEngage, Gupshup, Airtel IQ, Jio EVA, and Krutrim AI for the marketing and growth teams, automating WhatsApp/SMS campaigns for 130K+ interactions/day and increasing attributed campaign conversions.
- Launched flagship AI-powered features Customer 360 Profile, AI Insights, and AI Summaries, surfacing real-time context to 800+ support and 2,100+ store agents and cutting average ticket resolution time by 25%.
Software Engineer - Cummins India Limited - Pune, India
(2024-05 - 2024-09)
- Automated end-to-end invoice generation and notification workflows by integrating Salesforce with external billing systems via Named Credentials, processing 300+ invoices daily and eliminating 90% of manual finance team effort.
- Built 10+ Visualforce pages for PRF and billing print workflows for the finance and operations teams, slashing document turnaround time by 50% and eliminating recurring formatting defects.
- Spearheaded the migration of legacy 1.3M+ transactional records from SAP to Salesforce during the Optimus rollout, achieving 100% data integrity through automated reconciliation, multi-stage validation, and rollback safeguards.
- Delivered 60+ Salesforce customization requests spanning Lightning Flows, Apex Triggers, Validation Rules, and LWC, consistently shipping ahead of sprint deadlines with 100% on-time delivery across two quarters.
Software Engineer - Internal Product: Dealer Management System (DMS) - DealerMatix - Chandigarh, India
(2024-01 - 2024-05)
- Authored a library of reusable Apex utility classes (logging, exception handling, DML wrappers) adopted across 12+ production projects, accelerating delivery velocity for 70+ developers by 35% and standardizing organization-wide engineering practices.
- Pioneered a metadata-driven zero-code outbound integration framework using Custom Metadata Types and Named Credentials, enabling non-engineers to spin up 200+ integrations across projects and reducing average implementation time by 60%.
