Deepak Ganta

Possess strong communication skills and ability to ensure execution of time-bound deliverables. Good denial knowledge in RCM. Experienced in AR calling, documentation, and provider billing. Calling insurance companies to obtain payment and denial status.

Demonstrated ability to quickly learn organizational processes, workflows, policies, and procedures. Excellent interpersonal and decision-making skills. Adapts to changing situations and prioritizes tasks accordingly.

A result-oriented professional who deploys clear strategies to accomplish any given tasks. Actively seeks opportunities to improve the work and thinks outside the box.

Senior Analyst at Ispace Software Solutions (2025-12 – Present)

• Manage Accounts Receivable (AR) activities by following up with insurance companies for claim resolution and payment.
• Analyze and resolve claim denials, payment issues, and outstanding accounts.
• Maintain accurate documentation of account activities and ensure compliance with HIPAA guidelines.
• Meet client SLAs and collaborate with internal teams to improve collection performance.

Senior Analyst at Data Marshall Pvt. Ltd. (2023-10 – 2025-12)

• Worked in the US Healthcare domain focused on AR calling and Revenue Cycle Management (RCM).
• Analyzed and resolved denials and claim issues, and followed up with insurance companies for prompt payment.
• Maintained documentation of all communications and actions related to accounts.
• Ensured compliance with HIPAA regulations and internal quality standards.
• Met client SLA targets, improved collection rates, and identified trends for process improvements.
• Actively engaged with internal teams and external stakeholders to streamline RCM processes and improve cash flow.

Senior Customer Service Representative & SME at HCL Technologies (2019-07 – 2022-10)

SME (Operations)

• Handled day-to-day operations including work allocation, floor support, and performance monitoring.
• Generated reports and ensured the team met SLA on a daily basis.
• Conducted daily huddles to discuss queries and concerns and provided clarification.
• Analyzed daily productivity trends of new joiners and strategized work allocation and support.
• Addressed client escalations, corrected issues, and provided feedback.
• Provided feedback to trainers on training effectiveness and suggestions for improvement.
• Coordinated with insurance companies and patients and submitted necessary clinical documents to receive payments from payors.
• Called insurance companies and worked on AR accounts.
• Displayed strong analytical skills by navigating various applications and reviewing process guidelines for effective decision making.
• Corrected and resubmitted authorization requests and supporting documentation via fax, mail, or email based on payor-specific instructions.
• Accessed payor websites to check the status of authorization requests and outstanding claims.
• Brainstormed new ideas for process improvement and coordinated with the internal automation team for implementation.
• Demonstrated ability to multi-task and accurately process high volumes of work with a high level of accuracy in a fast-paced environment.
• Maintained 100% quality and production; received Top Performer Award in 2020 & 2021.
• Continuously appraised as Distinguished Performer for 2 years and recognized as O2 Achiever (HCL Achievers League).

Customer Service Representative at HCL Technologies (2018-04 – 2019-07)

B.Tech in Electronics & Communication Engineering – Aditya Engineering College (2016)

Intermediate – Narayana Junior College (2012)

Secondary School Certificate (SSC) – Durga Prasad Public School (2010)