Associate Vice President & Zonal Training Lead - North - Jana Small Finance Bank - New Delhi, North India
(2016-08)
- Spearheading learning and capability development across Punjab, Haryana, Delhi, Rajasthan, UP, and Uttarakhand.
- Leading national projects on cross-selling (CASA, TD/RD, LAP, Housing Loan, Third-Party Products), compliance (CKYC, FATCA, QC), process optimisation, TAT reduction, and agile implementation.
- Driving transformation and change management programmes aligned with organisational growth objectives and MD office mandates.
- Conducting leadership development, onboarding, compliance, behavioural, and sales capability programmes for geographically distributed teams.
- Collaborating with senior stakeholders to identify capability gaps and deploy targeted learning interventions.
- Leading Financial & Digital Literacy Camps in coordination with NABARD under RBI guidelines.
Associate Vice President & Zonal Training Lead - North (Mar 2021 – Present) - Jana Small Finance Bank - New Delhi
(2021-03)
- Spearheading learning and capability development across Punjab, Haryana, Delhi, Rajasthan, UP, and Uttarakhand.
- Leading national projects on cross-selling (CASA, TD/RD, LAP, Housing Loan, Third-Party Products), compliance (CKYC, FATCA, QC), process optimisation, TAT reduction, and agile implementation.
- Driving transformation and change management programmes aligned with organisational growth objectives and MD office mandates.
- Conducting leadership development, onboarding, compliance, behavioural, and sales capability programmes for geographically distributed teams.
- Collaborating with senior stakeholders to identify capability gaps and deploy targeted learning interventions.
- Leading Financial & Digital Literacy Camps in coordination with NABARD under RBI guidelines.
Regional Transformation Officer - North - Jana Small Finance Bank - New Delhi
(2019-09 - 2021-03)
- Led zonal transformation initiatives directly aligned with MD office priorities, driving organisation-wide process improvement and operational excellence.
Cluster Head - Agent Banking - Jana Small Finance Bank - New Delhi
(2016-08 - 2019-08)
- Established and scaled Agent Banking & BC partner network across unbanked geographies, managing a Rs.5 Cr+ secured and unsecured business portfolio.
- Led collections and recovery through large field teams; maintained business continuity during demonetisation and COVID lockdown.
Regional Sales Manager - Sigma Telelink Pvt. Ltd. - Noida, UP & Uttarakhand
(2015-05 - 2016-07)
- Managed sales, marketing, and business development for UP and Uttarakhand; built strategic partnerships with telecom operators, handset manufacturers, and e-commerce companies.
- Built strong distribution networks and drove mobile insurance business growth; led process setup, compliance, and operational streamlining.
Founder & Operations Head - Mushroom Business - Entrepreneurial Venture - North India
(2013-04 - 2015-04)
- Managed end-to-end operations, P&L, manpower, and supply chain for a 40+ employee workforce.
- Established rapid distribution mechanisms ensuring product movement within 12 hours.
Assistant Manager / Senior Executive - Idea Cellular - Aligarh, North India
(2007-11 - 2013-03)
- Managed smartphone, data card, and telecom product sales; led high-performing sales teams and distributor networks.
- Achieved National Top-2 ranking for smartphone sales performance; awarded Best MBB Territory Manager.
- Consistently delivered lowest churn and highest growth metrics in the circle, exceeding targets year-on-year.
Executive - Institutional Business - Tata Teleservices - Karnal, Haryana
(2006-11 - 2007-11)
- Managed institutional business for the Haryana circle, leading revenue growth and NPA reduction; achieved top performance rankings at regional and national levels.
Officer - Corporate Sales - Bharti Airtel - Delhi NCR
(2004-06 - 2006-06)
- Managed key corporate accounts and SME business for voice, DSL, and data solutions; drove high market penetration and revenue growth across Delhi NCR.
