Deepak K

Characterized as a leader with consistent record of delivering results in handling end to end procure to pay activities with focus on accomplishing organisational goals & objectives. Expertise in handling Procure to Pay process re-engineering, operations and Projects. Proficient in handling migrations, transformations and transitions for complex P2P.

Expert in designing and implementation of Workflow System for Accounts Payable Process. Excellence in handling global audits and control fixtures for the process. Partnering with service provider delivery and providing support for the process governance.

Proficient in managing & leading teams locally, across other geographies and service provider location for running successful projects and process operations.

Experience of developing procedures, service standards for business excellence. Possess excellent reporting skills to provide the inputs to the management about the process health and issues. Implementing continuous improvements in the process to make it more efficient. Handling the Travel and Expense process and projects. Recognized as top talent for 4 consecutive years and provided with leadership programs. A Total of 15 years of experience in P2P projects, transformations and operations.

Operations Manager – P2P Process and Technology at IBM India Pvt Ltd (2021-06 – 2023-11)

• Handled project migrations with transformation and implementation till the go-live and stabilization
• Reviewing the metric performance and scores and implementing action plans for the metric improvement
• Handling and implementing projects locally and sharing it with other geographies for implementation
• Assisting the auditors for SOX & statutory audit by providing necessary information
• Ensuring timely submission of management reports by providing necessary inputs & reports to the top management and parent company
• Reduce cost and generate income to the organization by implementation of continuous improvements and process simplifications
• Deliver harmonization, operational effectiveness and measurable improvement through the design and delivery of process and system solutions that generate value for the business
• Analyze business processes, and identify business factors influencing the development of new or alternative business processes
• Assess change requests and create clarity of business process requirements that drive appropriate delivery of services
• Assess feasibility and options for the implementation of new or improved business processes and services
• Contribute to feasibility studies
• Design effective end-to-end process solutions to deliver the Function's business strategy and policy
• Manage and participate in process improvement projects, ensuring the smooth integration of new business processes with organizational structure and culture.
• Assess the implications of new processes on both people and organization and identify the activities necessary to ensure a smooth transition to new processes.
• Support the definition of operational acceptance criteria for new and changed processes and tools and support Service Operations in judging if operational acceptance criteria have been met
• Determine, develop and monitor monthly performance measures specific to the live service
• Capture and share internal and external best practices
• Maintain an up-to-date knowledge of emerging process and technology trends and developments in areas of interest to the organization
• Support change management, training and testing where appropriate and educate extended user base on solutions as required
• Process flows and control re-engineering including communication with various stakeholders
• Setting up of operating center in Poland for Europe mainland covering 7 clusters
• Working with all the 3 tiers as well as various teams to resolve any project and operational challenges and support successful implementation of the projects
• Negotiate the project and operational requirements with various stakeholders to make sure that the project and operations move seamlessly
• Organize and prepare for gap workshops. Ownership of the Process Implementation work stream for country gap workshops
• Manage project specialist teams focused on standard process implementation, e-invoicing, and procurement
• Heading the Europe P2P process from the Bangalore
• Best practices and continuous improvement implementation in various projects related to the operations with lean methodology
• Manage service provider delivery and taking the details regarding the process health
• Putting governance around the process with actions in place to make sure the actions are implemented, and results are achieved
• Supporting other country teams with project management which would go live in future based on the experience in current operations
• Liaising with the R2R and O2C teams for the various dependencies on the project and make sure that the process flows smoothly between all the verticals
• Led the European transitions and transformations by travelling to Poland. Worked closely with the project heads, controllers and VP's to progress the migration. Supporting the stabilization by providing post go-live support
• Monitor the transformation project and progress it to the closure if not done on time.
• Handled migration and transformation of P2P process for the entire Europe and stabilization of the same in a span of 6 months.
• 4 resources from France and 18 resources from Bangalore reported to me
• Leading global audits for SOX compliance
• Handling the external/statutory audits for P2P with the external auditors
• Part of planning and execution with the audit stakeholders
• Responsible for providing process walkthroughs to the auditors and supporting them with the report, population, evidences and other adhoc requests
• Working with the respective stakeholders to put all the controls in place based on the observations from the audits

Assistant Manager – P2P Process and Technology – Global at Upfield (Sigmex Foods India Pvt Limited) (2019-06 – 2020-11)

• Handled project migrations (Separation from Unilever) with transformation and implementation till the go-live and stabilization
• Heading the Europe, Asia and America's P2P process from the Bangalore Operating Center being the single point of contact for the financial controller and VP
• Reviewing the metric performance and scores and putting action plans for the metric improvement
• Ensuring timely submission of management reports by providing necessary inputs & reports to the top management and parent company
• Manage and participate in process improvement projects, ensuring the smooth integration of new business processes with organizational structure and culture.
• Support change management, training and testing where appropriate and educate extended user base on solutions as required
• Ensure robust controls are in place for security and access to systems and enabling technologies
• SNOW implementation for Urgent payments
• Handled migration and transformation of P2P process for the entire Europe, America and Asia Geography and stabilization of the same in a span of 6 months
• 4 contractual direct reports based out of the same office (Bangalore). Responsible for work allocation and handling their yearly appraisals
• 30+ indirect reports (4 Team Managers) from the service provider end. Involved in the work allocation to the resources and the perfect fit of the resources for critical activities and client facing discussions. Involved in the appraisals for the resources in terms of the process and feedback
• Process flows and control re-engineering including communication with various stakeholders
• Setting up of operating center in Poland for Europe mainland covering 7 clusters
• Working with all the 3 tiers as well as various teams to resolve any project and operational challenges and support successful implementation of the projects
• Negotiate the project and operational requirements with various stakeholders to make sure that the project and operations move seamlessly
• Organize and prepare for gap workshops. Ownership of the Process Implementation work stream for country gap workshops
• Manage project specialist teams focused on standard process implementation, e-invoicing, and procurement
• Heading the Europe P2P process from the Bangalore
• Best practices and continuous improvement implementation in various projects related to the operations with lean methodology
• Manage service provider delivery and taking the details regarding the process health
• Putting governance around the process with actions in place to make sure the actions are implemented, and results are achieved
• Supporting other country teams with project management which would go live in future based on the experience in current operations
• Liaising with the R2R and O2C teams for the various dependencies on the project and make sure that the process flows smoothly between all the verticals
• Led the European transitions and transformations by travelling to Poland. Worked closely with the project heads, controllers and VP's to progress the migration. Supporting the stabilization by providing post go-live support
• Monitor the transformation project and progress it to the closure if not done on time.
• Handled migration and transformation of P2P process for the entire Europe and stabilization of the same in a span of 6 months.
• 4 resources from France and 18 resources from Bangalore reported to me
• Leading global audits for SOX compliance
• Handling the external/statutory audits for P2P with the external auditors
• Part of planning and execution with the audit stakeholders
• Responsible for providing process walkthroughs to the auditors and supporting them with the report, population, evidences and other adhoc requests
• Working with the respective stakeholders to put all the controls in place based on the observations from the audits

Associate Manager – Operations and Projects at ContinuServe Softech India Private Limited (2017-11 – 2019-06)

Team Size: 25 Members

• Handled Accounts Payable operations for one of the Top Logistic Company in US.
• Handled a team of 25 members involved in Workflow handling, Reporting, Indexing, Quality, Vendor Master handling, Processing in SAP, AP Help Desk queries and any payment activities
• Have defined a separate process for urgent & critical invoice processing
• Handling the governance calls with the metric details with the corporate and country controllers
• Monthly One On One sessions and annual Performance appraisals based on Company Parameters
• Implemented lean initiatives to make sure the process goes on a simple and effective way
• Preparing daily/monthly dashboards and productivity analysis
• Drive POT, POC and FPY Metrix and reporting to clients

Deputy Manager (F&A) Operations – Accounts Payables at IBM GPS India Pvt Ltd (2007-07 – 2017-08)

Team size: 35 Members

• Handled Accounts Payable process for UK, Ireland and UK Corporate center
• Remote transition of the transport invoices & trained the team on the same.
• One On One sessions and Performance appraisals based on Company Parameters
• Weekly and Monthly calls with Client and maintain issue log for the queries
• As a First point of Escalation, to make sure that the queries are resolved as per the TAT
• Brought down the error rate to 1% from 8% in a span of 4 months.
• Preparing daily metrics with 100% accuracy and circulating the same to the Top Management
• Ensure No process gaps
• Conducting team meetings on daily basis and addressing the issues on Accuracy and Productivity to meet the SLAs
• Handling Vendor Queries and ensure that the vendors are paid on time
• Analyzing the Invoices which are posted in SAP and Overdue but not paid because of system or Manual blocks. Followup with client wherever required.

MBA – Sikkim Manipal University

B.Com. – Bangalore University