Deepak Kumar

Network Support Engineer with 1 year of hands-on experience at Bharti Airtel in MPLS/ISP TAC operations. Skilled in routing protocols (BGP, OSPF, MPLS, IS-IS), VLAN configuration, VPN troubleshooting, and resolving critical network faults including link-down, packet drop, and latency issues within SLA. Experienced in enterprise infrastructure monitoring using Grafana, Zabbix, and Pandora FMS.

Holds MCA from Birla Institute of Technology, Jaipur. Seeking a Network Engineer / NOC / TAC role to grow in the networking domain.

IT Operations & Network Infrastructure Engineer at Bharti Airtel (via Aerial Telecom Solutions Pvt. Ltd.) (2025-05 – 2026-05)

• Monitored enterprise IT infrastructure using Grafana, Zabbix, and Pandora FMS; identified and escalated performance anomalies proactively.
• Managed MPLS/ISP TAC operations — resolved link-down, packet drop, latency, and VPN (FortiClient) issues with minimal downtime.
• Handled NNI, PE-to-CE, and HUB-Spoke connectivity incidents; coordinated with backend teams for swift service restoration.
• Maintained computerized information systems, operational dashboards, and SLA-aligned incident reports.

Master of Computer Applications in M.C.A – Birla Institute of Technology, Jaipur (2021 – 2023-06)

Bachelor of Computer Applications in B.C.A – Indira Gandhi National Open University (2020-06)

Higher Secondary School in Class XII – Kendriya Vidyalaya Danapur Cantt. (2014 – 2015)