Team Leader - Serco Global Services - Kolkata
(2014-12 - 2016-09)
Vodafone Kolkata Process
- Maintaining a team of 25 agents.
- Achieving targets as per KPI.
- Maintaining SL & all basic KPI.
- Data analyzing for process rewards
- Ensure Client reports as pre requirements.
- Taking review of associates & coach them to achieve their performances.
- Making Roster for team members.
- Barging calls to give proper feedback to team members.
- Giving training to new agents
Team Leader - Pace Setters Business Solutions Pvt. ltd. - Kolkata
(2016-10)
Vodafone Kolkata Process
- Maintaining a team of 25 agents.
- Achieving targets as per KPI.
- Maintaining SL & all basic KPI.
- Data analyzing for process rewards
- Ensure Client reports as pre requirements.
- Taking review of associates & coach them to achieve their performances.
- Making Roster for team members.
- Barging calls to give proper feedback to team members.
- Giving training to new agents
Front Office Executive - Hotel Eastern Plaza
(2017-09)
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations.
- Understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
- Understands room status and room status tracking.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
- Knows how to use front office equipment.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
- Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
Front Office Manager - Hotel Crestwood
(2023-09)
Assistant Operation Manager - The Red Bari Café
(2023-10)
