Deepak Kumar Das

5 Years of hands-on experience in Customer Support on different vertical. Worked with Inbound Process and outbound process.

Team Leader - Serco Global Services - Kolkata

(2014-12 - 2016-09)

Vodafone Kolkata Process

• Maintaining a team of 25 agents.
• Achieving targets as per KPI.
• Maintaining SL & all basic KPI.
• Data analyzing for process rewards
• Ensure Client reports as pre requirements.
• Taking review of associates & coach them to achieve their performances.
• Making Roster for team members.
• Barging calls to give proper feedback to team members.
• Giving training to new agents

Team Leader - Pace Setters Business Solutions Pvt. ltd. - Kolkata

(2016-10)

Vodafone Kolkata Process

• Maintaining a team of 25 agents.
• Achieving targets as per KPI.
• Maintaining SL & all basic KPI.
• Data analyzing for process rewards
• Ensure Client reports as pre requirements.
• Taking review of associates & coach them to achieve their performances.
• Making Roster for team members.
• Barging calls to give proper feedback to team members.
• Giving training to new agents

Front Office Executive - Hotel Eastern Plaza

(2017-09)

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
• Understands room status and room status tracking.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• Knows how to use front office equipment.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
• Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.

Front Office Manager - Hotel Crestwood

(2023-09)

Assistant Operation Manager - The Red Bari Café

(2023-10)

Madhyamik (2003)

Higher Secondary (2005)

B.A - University of Calcutta (2008)