Deepak Patel

Customer Care Executive with experience in international customer support and call-centre operations. Experienced in handling customer queries, resolving issues, maintaining service quality and following process guidelines. Seeking an opportunity in an international BPO/customer service role where strong communication and customer-handling skills can be utilized.

Customer Care Executive - TTEC

(2025-03 - 2026-06)

Reason for Leaving: The process was ramped down/closed, and the role was discontinued due to business requirements.

• Handled customer queries and provided accurate information and assistance as per process guidelines.
• Resolved customer issues professionally while maintaining a positive customer experience.
• Managed customer interactions through the assigned support process and followed standard operating procedures.
• Maintained professionalism, active listening and clear communication during customer interactions.
• Documented customer interactions and followed required process and quality standards.
• Worked toward service-level, productivity and customer satisfaction expectations.

Bachelor of Arts (B.A.)