Deepak Sharma

Results-driven Key Account Manager and Team Leader with 4+ years of experience in Amazon account management, IndiaMART operations, e-commerce catalog enrichment, and customer success. Proven expertise in managing client portfolios, leading cross-functional teams, improving operational efficiency, and delivering exceptional customer experiences. Skilled in Amazon FBA consulting, account growth strategies, stakeholder management, data analysis, and process optimization.

Strong ability to build long-term client relationships while consistently exceeding business and operational KPIs.

Account Manager (Amazon Process) - NTCPL

(2026-05)

• Manage a portfolio of Amazon seller accounts as the primary relationship manager, driving account retention and satisfaction.
• Consult sellers on Amazon FBA, growth strategies, catalog structuring, and compliance guidelines.
• Guide sellers on product listing optimization, inventory planning, and maintaining account health benchmarks.
• Coordinate with cross-functional internal teams to resolve critical seller operational issues promptly.
• Identify upselling and cross-selling opportunities to maximize overall account revenue generation.
• Track account performance, prepare executive business reports, and maintain updated CRM records.
• Successfully managed high-volume seller accounts while maintaining top-tier customer satisfaction ratings.
• Improved seller understanding and transition to Amazon FBA and operational workflows through tailored consulting.

Team Leader - Creative Lipi Webtech Pvt. Ltd. (IndiaMART)

(2024-06 - 2026-06)

• Led a team of 10+ executives responsible for catalog management and customer support operations.
• Managed daily production, quality assurance, and catalog enrichment activities with stringent accuracy standards.
• Conducted regular coaching and skill-development sessions to improve individual productivity and overall team output.
• Analyzed operational data using Advanced MS Excel and prepared weekly/monthly MIS reports for senior management.
• Performed Root Cause Analysis (RCA) to identify workflow bottlenecks and streamline seller onboarding quality.
• Managed client escalations professionally while implementing continuous process improvement initiatives.
• Received formal recognition from management for outstanding Team Leadership and operational performance.
• Consistently exceeded monthly operational, productivity, and quality benchmarks.

Product Account Manager - Creative Lipi Webtech Pvt. Ltd. (IndiaMART)

(2022-06 - 2024-06)

• Managed product catalog creation, setup, and optimization for IndiaMART client portfolios.
• Created SEO-optimized product listings, titles, descriptions, metadata, and improved taxonomy/keyword searchability.
• Monitored customer feedback and performance metrics to continuously enhance seller discoverability.
• Generated comprehensive KPI performance reports using Google Workspace and BI dashboards.

Bachelor of Business Administration - BBA - NIMS University

Higher Secondary - 12th - UP Board, Atrauli, Aligarh

Secondary - 10th - UP Board, Atrauli, Aligarh