Deepak Singh

Strategic Hospitality & Retail Operations Professional with 14+ years of experience managing high-volume F&B and retail units. Expert in P&L management, revenue growth, and cost control. A dedicated leader focused on streamlining operations, building high-performance teams, and delivering exceptional guest experiences to drive brand loyalty.

Outlet Manager at Danbro by Mr. Brown (2025-06 – Present)

• Oversee comprehensive daily operations for bakery and retail units, ensuring strict adherence to brand excellence.
• Execute strategic sales initiatives to drive revenue growth and expand market reach.
• Manage end-to-end inventory and supply chain to minimize wastage and maximize margins.
• Cultivate a high-performing team environment, prioritizing staff training and development.

Assistant General Manager at Bigg Daddy (2024-01 – 2025-05)

• Monitored financial performance, managed P&L accountability, and negotiated vendor contracts.
• Developed and implemented revenue growth strategies that surpassed monthly sales KPIs.
• Managed high-stakes customer relations, resolving complex issues to ensure client loyalty.
• Led overall restaurant operations, food cost control, team performance, SOP compliance, and business growth initiatives.

Restaurant Manager at Bigg Daddy (2023-01 – 2023-12)

• Directed full-scale restaurant operations, emphasizing service efficiency and operational workflow.

Restaurant Manager at Elite Hospitality (2022-03 – 2023-01)

• Supervised floor operations and shift scheduling, maintaining optimal service standards.
• Managed budget allocations, tracking food costs and revenue metrics to maintain healthy bottom lines.
• Enforced strict hygiene and safety protocols, consistently meeting quality assurance benchmarks.

Operations Manager at Preet Aikya Group (2020-08 – 2022-02)

• Led integrated hotel, restaurant, and banquet operations with a focus on cross-departmental success.
• Standardized operational procedures (SOPs) across the organization to enhance consistency.
• Managed resource allocation, staffing, and professional training for diverse team segments.

Assistant Restaurant Manager at Barcelos India (2018-12 – 2020-03)

• Supervised front-of-house service, ensuring rigorous quality control and guest satisfaction.
• Facilitated onboarding, scheduling, and ongoing staff training for optimal store performance.
• Managed vendor interactions to ensure efficient inventory management and procurement accuracy.

Floor Manager Cum Account Manager at Narrows Restaurant & Banquet (2017-12 – 2018-12)

• Managed front-of-house operations and coordinated with kitchen staff for timely delivery.
• Handled accounting and billing activities while monitoring stock and inventory levels.
• Planned staff rosters and maintained performance metrics to improve overall efficiency.

Store Incharge Cum Floor Manager at Yo! China (2015-11 – 2017-11)

• Managed both QSR and dine-in operational workflows to enhance service delivery speed.
• Maintained stock and inventory, tracking product usage and minimizing loss.
• Led floor teams, scheduled shifts, and focused on proactive customer service strategies.

Team Leader (Promoted from Steward) at Drink & Dine (2011-02 – 2015-03)

• Promoted from Steward to Team Leader based on performance excellence.
• Provided leadership to service teams on the floor, ensuring all service standards were followed.
• Monitored individual team performance and conducted training sessions on service etiquette.
• Delivered high-quality food and beverage service, maintained table setups, and ensured guest satisfaction in a high-volume environment.

Account Executive at IGL / CIPPPL (2009-02 – 2011-02)

• Managed MIS reporting and operational data analysis.
• Processed departmental billing activities through SAP.
• Prepared performance and complaint analysis reports.

Bachelor's in Economics – Lucknow Christian College

Diploma in Hotel Management – ANU

Higher Secondary – Kendriya Vidyalaya, Lucknow

Secondary – Kendriya Vidyalaya, Lucknow