Outlet Manager at Danbro by Mr. Brown (2025-06 – Present)
- Oversee comprehensive daily operations for bakery and retail units, ensuring strict adherence to brand excellence.
- Execute strategic sales initiatives to drive revenue growth and expand market reach.
- Manage end-to-end inventory and supply chain to minimize wastage and maximize margins.
- Cultivate a high-performing team environment, prioritizing staff training and development.
Assistant General Manager at Bigg Daddy (2024-01 – 2025-05)
- Monitored financial performance, managed P&L accountability, and negotiated vendor contracts.
- Developed and implemented revenue growth strategies that surpassed monthly sales KPIs.
- Managed high-stakes customer relations, resolving complex issues to ensure client loyalty.
- Led overall restaurant operations, food cost control, team performance, SOP compliance, and business growth initiatives.
Restaurant Manager at Bigg Daddy (2023-01 – 2023-12)
- Directed full-scale restaurant operations, emphasizing service efficiency and operational workflow.
Restaurant Manager at Elite Hospitality (2022-03 – 2023-01)
- Supervised floor operations and shift scheduling, maintaining optimal service standards.
- Managed budget allocations, tracking food costs and revenue metrics to maintain healthy bottom lines.
- Enforced strict hygiene and safety protocols, consistently meeting quality assurance benchmarks.
Operations Manager at Preet Aikya Group (2020-08 – 2022-02)
- Led integrated hotel, restaurant, and banquet operations with a focus on cross-departmental success.
- Standardized operational procedures (SOPs) across the organization to enhance consistency.
- Managed resource allocation, staffing, and professional training for diverse team segments.
Assistant Restaurant Manager at Barcelos India (2018-12 – 2020-03)
- Supervised front-of-house service, ensuring rigorous quality control and guest satisfaction.
- Facilitated onboarding, scheduling, and ongoing staff training for optimal store performance.
- Managed vendor interactions to ensure efficient inventory management and procurement accuracy.
Floor Manager Cum Account Manager at Narrows Restaurant & Banquet (2017-12 – 2018-12)
- Managed front-of-house operations and coordinated with kitchen staff for timely delivery.
- Handled accounting and billing activities while monitoring stock and inventory levels.
- Planned staff rosters and maintained performance metrics to improve overall efficiency.
Store Incharge Cum Floor Manager at Yo! China (2015-11 – 2017-11)
- Managed both QSR and dine-in operational workflows to enhance service delivery speed.
- Maintained stock and inventory, tracking product usage and minimizing loss.
- Led floor teams, scheduled shifts, and focused on proactive customer service strategies.
Team Leader (Promoted from Steward) at Drink & Dine (2011-02 – 2015-03)
- Promoted from Steward to Team Leader based on performance excellence.
- Provided leadership to service teams on the floor, ensuring all service standards were followed.
- Monitored individual team performance and conducted training sessions on service etiquette.
- Delivered high-quality food and beverage service, maintained table setups, and ensured guest satisfaction in a high-volume environment.
Account Executive at IGL / CIPPPL (2009-02 – 2011-02)
- Managed MIS reporting and operational data analysis.
- Processed departmental billing activities through SAP.
- Prepared performance and complaint analysis reports.
