Deepak Tiwari
Seeking for an opportunity to learn more and enhance skills especially in Managing Operations.
About
A result oriented professional with over 13 years of experience in customer service, customer delight. Achieving quality services, providing first line customer support by answering queries, taking requests and resolving issues.
Maintaining
Daily, weekly & monthly reports, to view in performance of individual(Retention & other MIS). My work in the long run should provide me job & financial satisfaction and enhance the prospects of the organization I work with.
Experience
Submission Officer - VFS INDIA Pvt Ltd
(2007-04 - 2008-03)
Worked as a Submission Officer at VFS India Pvt Ltd from 4th April 2007 to 31st March 2008.
- Handling customers at frontline office with their request, queries & complaints
- Taking care of follow ups.
- Helping new joinee come up the learning curve.
- Co-ordinate with Ambassdor's or German staff in Embassy for the process.
Senior Submission Officer - VFS INDIA Pvt Ltd
(2008-04 - 2009-03)
Worked as a Senior Submission Officer at VFS India Pvt Ltd from 1st April 2008 to 31st March 2009.
Officer - German High Commission (German Embassy)
(2009-04 - 2013-03)
Worked as an Officer at German High Commission from 2nd April 2009 to 31st March 2013.
- Handling customers at frontline office with their request, queries & complaints
- Taking care of follow ups.
- Helping new joinee come up the learning curve.
- Taking Interview's of Travelling Applicants.
- Co-ordinate with Ambassdor's in Embassy for the process.
- Verify the documents like-:-Hotel bookings, Insurance, Financial etc of customers.
C.C.E. (Customer Care Executive) - Aircel Retail Store
(2013-05 - 2015-05)
2 Year Experience of worked with Aircel in COCO (Retail) as a C.C.E.
Floor Supervisor - Aircel Retail Store
(2015-05 - 2016-04)
1 year Experience of worked with Aircel in COCO (Retail) as a Floor Supervisor.
Store Manager - Aircel Retail Store
(2016-04 - 2017-03)
1 year Experience of worked with Aircel in COCO (Retail) as a Store Manager.
Manager - Backend Operations - Aircel
(2017-03 - 2018-03)
Worked as Manager to Handle the Backend (South Based) Operations.
Education
10th - C.B.S.E.
12th - C.B.S.E.
B.COM - Commerce - Delhi University
MBA - Sikkim Professional University
