Deepak Waghamare

Active, outgoing person who shares views and gets along with people. Person who is adaptable to new environments. Receptive towards situation, flexible in operations but does not compromise with objectives. Good Communication skill. Organized and Systematic way of working. Enthusiastic and co-operative teammate. Desire to learn more.

National Head – Service - Ecomax Solutions Pvt Ltd - India

Working as National Head – Service, handling entire service operation across India

• Establishment in Service Network
• Vendor Development
• Revenue Generation
• Business expansion

Branch Head – B2B Service - Johnson Controls- Hitachi Air Conditioning India Ltd - Indore Branch (Madhya-Pradesh and Chhattisgarh State)

(2019-11 - 2020-04)

Took care of AC Services in Madhya-Pradesh and Chhattisgarh State for Key Account customers e.g All Major Banks, Industrial Segment and Telecom Customers

• After Sale Service to VRF, SETFREE, CHILLERS, ACs
• AMC /Installation /Warranty Service support to all these products
• Revenue Generation through Spare Sale, Repair Work, Installations etc.
• Revenue Generation through Trading of Copper/Compressor/IDU /ODUs etc.
• In Time Claim settlement of all the Dealers
• Collection before due Date from all the customers

Regional Service Incharge - Johnson Controls- Hitachi Air Conditioning India Ltd - West Region (MP, CG, Maharashtra, Mumbai, Gujarat)

(2016-04 - 2019-10)

Taking care of Telecom Segment

• Service Delivery to AC & FCU – 7000+ Total Population
• Revenue Generation as per Budget
• Collection before Due Date
• Team Management

Deputy Manager- Service - Dish Tv India Ltd - Pune & Pune Upcountry Area

(2015-05 - 2016-04)

• Ensuring Proper Infrastructure & other Norms Across Service Network
• Ensuring all staff across service network is trained to meet expected job requirement
• To conduct field audit accompaniment with franchisee staff. Auditing Service network / SF on defined parameters.
• Addressing the deviations found during audit process.
• Visiting customers to conduct audit on quality of job done by service franchisee.
• Ensuring customer satisfaction by providing 100% calls attendance.
• Keeping a check on TAT & other SLAs.
• Ensuring smooth trade relations by meeting top retailers & DS in the territory
• Monthly reconcile ODU / CPEs supplied to SF / SVC network in accordance to activations & other defined norms

Service Manager - Racold Thermo Ltd - Pune, Gujarat, Maharashtra, Goa

(2014-02 - 2015-05)

Handling Services through 27 Service Franchisees

• After Sales Service
• Maintaining the Response Time above 90%
• Revenue Generation Through Spares Sale
• Collection before Overdue Dates
• Control on Warranty Cost through Audits
• Trainings on New Product/Modifications
• Performance Review of Service Franchisee

ASM (Area Service Manager) - Hitachi Home & Life Solutions(I) Ltd - Maharashtra

(2011-06 - 2014-02)

Handling all the Comprehensive AMC telecom customers in Maharashtra (8500 Customers)

• Service Delivery for 8500 AC units (Provided For Telecom Customers)
• Maintaining Service Matrix (Complaints <5 Days = 0)
• Meeting with Customers- Review & Implementation of Improvement Plans
• Control & Monitoring Spares Parts Transaction (In AMC & Warranty)
• Audits for cost control
• Revenue Generation (Spares + AMC)
• Collection before overdue Date
• Clearing Non Collectable Outstanding (TDS+WCT+KPI etc)

TSE (Territory Service Executive) - Whirlpool Of India Ltd - Pune

(2009-08 - 2011-06)

Handling three Districts with 6 Service Centers

Service Manager - Megapower Systems & Services / Omkar Engineering Works

(2007-03 - 2009-08)

Diesel Generator Service for capacities 10KVA to 1500KVA (Make: Mahindra & Mahindra, Kirloskar, Eicher, Cummins etc. Gensets)

• Service Tracking
• Accounting & Billing
• Complaint Resolution in minimum time

B. E. (Mech) - Mechanical Engineering - Shivaji University – Kolhapur (2006-05)

H. S. C. - Dahiwadi College – Dahiwadi, Kolhapur (2000-02)

S. S. C. - M. G. V. – Dahiwadi, Kolhapur (1997-03)