Deepak Yadav

Results-driven Data Analyst with experience in data analysis, data cleaning, data validation, reporting, and business intelligence. Proficient in SQL, Advanced Excel, Power Query, Pivot Tables, and Power BI, with hands-on experience analysing large datasets, identifying trends and discrepancies, developing reports and dashboards, and generating actionable insights. Experienced in transforming raw data into meaningful information, monitoring key business metrics, and supporting data-driven business decisions.

Strong analytical and problem-solving skills with a focus on data accuracy, process improvement, and delivering clear and actionable insights to stakeholders.

WFM Analyst (MIS Analyst) at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED (2024-11 – Present)

Client- Axis Bank

• Working for the client Axis Bank, handling data analysis, MIS reporting, data validation, and performance reporting to support Business and Operations teams.
• Prepared and published daily, weekly, and monthly MIS reports covering sales performance, productivity, business metrics, and operational performance.
• Collected, consolidated, cleaned, and validated data from multiple sources to ensure accurate, consistent, and timely reporting for stakeholders.
• Developed and maintained Excel-based reports and dashboards using Pivot Tables, VLOOKUP/XLOOKUP, COUNTIFS, SUMIFS, and other advanced Excel functions.
• Created and maintained Power BI reports and dashboards to visualize key business metrics, track performance, and provide meaningful insights to stakeholders.
• Analysed business and operational data to identify trends, data gaps, discrepancies, and performance patterns, supporting data-driven decision-making.
• Performed regular data quality checks and validation and worked with relevant stakeholders to resolve data discrepancies and improve reporting accuracy.
• Prepared and shared management-level reports, dashboards, and analytical insights to support performance reviews, business requirements, and data-driven decisions.

Operations Executive at KRAZYBEE SERVICES PRIVET LIMITED (2023-11-20 – 2024-11-04)

• Monitored and analysed loan repayment data, tracked daily performance, and prepared and published MIS reports to provide timely updates and insights to the Team Leader and management.
• Collaborated with the Collection Team to provide real-time collection leads, ensuring timely allocation of relevant customer data and supporting the team in improving collection productivity.
• Monitored and analysed agent activity and productivity, including login hours, break time, talk time, idle time, and overall adherence, and prepared reports to track performance and support operational decisions.

Operation Centre Associate at Multi-Verse Technologies Pvt Ltd (2023-05 – 2023-11)

Bachelor of Arts (B.A.) – V.B.U., Jharkhand (2016 – 2016)

Higher Secondary (I.SC.) – J.A.C. Ranchi, Jharkhand (2012 – 2012)

Secondary School (10th) – J.A.C. Ranchi, Jharkhand (2010 – 2010)