Deepanshu Pokhriyal

AI Lead Automation CRM: Architected a CRM using Next.js, FastAPI, PostgreSQL, Redis, and BullMQ automating 4 core workflows – lead screening, WhatsApp messaging, payment processing, and escalation management. Delivered role-based dashboards for agents and admins covering 5 modules: lead tracking, conversation history, payment monitoring, audit logs, and human-agent takeover.

Integrated

WhatsApp Cloud API and Razorpay payment links with queue-based background workers for follow-ups, inactivity triggers, and re-engagement sequences.

Website Developer - Sensationz Performing Arts - Rohini, India

(2025-09)

• AI Lead Automation CRM: Architected a CRM using Next.js, FastAPI, PostgreSQL, Redis, and BullMQ automating 4 core workflows – lead screening, WhatsApp messaging, payment processing, and escalation management.
• Delivered role-based dashboards for agents and admins covering 5 modules: lead tracking, conversation history, payment monitoring, audit logs, and human-agent takeover.
• Integrated WhatsApp Cloud API and Razorpay payment links with queue-based background workers for follow-ups, inactivity triggers, and re-engagement sequences.
• Course-Selling Platform: Built and deployed an e-commerce web platform on AWS EC2 serving 80K+ customer records, enabling online enrollment and payment processing.
• Reduced API response time by 81% (80ms to 15ms) via Redis server-side caching and AWS CloudFront CDN.
• Collaborated on 60+ RESTful APIs; set up CI/CD pipelines with GitHub Actions to automate build, test, and deployment workflows.

Website Developer - Techkriti Group - Delhi, India

(2024-10 - 2025-07)

• Developed and maintained 4+ client websites using HTML, CSS, and JavaScript with mobile-responsive, cross-browser-compatible layouts.
• Integrated third-party services including maps and payment gateways; improved page load speed by 25% through asset optimization and lazy loading techniques.

Master of Computer Applications - MCA - IGNOU (2024)

Bachelor of Computer Applications - BCA - GL Bajaj Institute of Management (2021 - 2024)