Deepanshu Singhal
Regulatory Affairs/Medical Device
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About
From January 2024 to March 2026, I worked at Genpact in the field of Medical Device Regulatory Affairs, where I managed regulatory submissions and compliance processes to ensure adherence to international and local standards. My responsibilities included preparing and reviewing documentation for audits and inspections, coordinating with cross-functional teams to address regulatory queries, and supporting timely approvals of medical devices. I contributed to risk assessments and process improvements that enhanced regulatory efficiency, while also providing guidance on compliance requirements to internal stakeholders.
This role allowed me to strengthen my expertise in global regulatory frameworks and develop a strong foundation in medical device compliance management.
Experience
Process Associate - Genpact - Gurgaon
(2024-08 - 2026-03)
Results-driven professional with hands-on experience in managing global customer complaints and post-sales support for medical devices. Demonstrated expertise in complaint investigation, vigilance reporting, and regulatory compliance, with a proven track record of ensuring timely case resolution and enhancing customer satisfaction. Skilled in data surveillance operations, case assessment, and system integration, with strong ability to analyze failures, identify process gaps, and implement effective solutions.
Adept at working in cross-functional and multicultural environments, bringing strong communication, organizational, and problem-solving skills to deliver high-quality outcomes.
- Managed data surveillance operations and evaluated customer complaints in Japan, ensuring compliance with local regulatory requirements and timely case resolution
- Analyzed global integration failures and conducted in-depth literature reviews to identify key challenges, best practices, and process improvements
- Supported strategic initiatives by recommending solutions that enhanced customer service quality and optimized complaint management processes
- Skilled in complaint evaluation and contributing to multiple cross-functional projects
Education
Bachelor's Degree - Hospitality Management - RIG Institute of Hospitality and Management (2012 - 2015)
10 and 12th DMC Documents Education - LAL Bhadhur shashtri senior secondary school (2008-04 - 2012-04)
