Deepesh Bhatt

Reliable professional delivering quality clerical supervision in fast- paced environments. Plans and delegates well to meet business administration requirements. Maintains positive, productive working conditions through solid leadership.

Well-organized Front Office Manager possessing strong leadership and planning abilities developed over 10-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.

Front Office Manager - Cochrane Place - Kurseong

(2026-01 - 2026-09)

• Manage the day-to-day operations of the hotel. Maintain smooth hotel functioning 24/7. Develop and implement operational policies and procedures.
• Prepare annual budgets, control operational costs, approve major expenditures, increase hotel revenue and profitability, analyze financial statements and key performance indicators.
• Develop strategies to increase occupancy, build relationships with corporate clients and travel agencies, increase brand visibility and customer loyalty.
• Monitor restaurant, bar, banquet, and room service operations, review menus and pricing with the Executive Chef and F&B Manager, control food and beverage costs.
• Ensure compliance with local, state, and national laws, maintain required licenses and permits, ensure adherence to health, sanitation, and environmental regulations, oversee audits and inspections.
• Set short-term and long-term business goals, identify growth opportunities, develop annual business plans.
• Prepare reports for hotel owners or corporate management, review departmental performance, conduct management meetings.
• Ensure guest rooms and public areas meet cleanliness standards, monitor facility upkeep, oversee employee welfare and engagement, approve promotions and disciplinary actions.

Front Office Manager - Marriott Hotels - Bilaspur, India

(2023-03 - 2025-07)

• Oversee guest check-in and check-out processes to ensure they are seamless, efficient, and personalized.
• Monitor guest feedback through surveys and online reviews to identify areas for improvement and implement service enhancements.
• Manage VIP and special guest requests to ensure a high level of personalized service.
• Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure satisfaction.
• Manage reservations and room assignments, using property management systems (PMS) to maximize occupancy and revenue.
• Prepare performance and financial reports (e.g., daily revenue, occupancy forecasts) for senior management.
• Oversee cash handling procedures, including daily deposits, cashing out at the end of shifts, and enforcing credit policies.
• Assist in preparing and managing the front office budget, monitoring expenses, and payroll to work within allocated guidelines.
• Monitor and control daily operations of the front desk, ensuring a clean, organized, and professional environment.

Assistant Front Office Manager - Marriott Hotels - Bilaspur, India

(2022-01 - 2023-03)

• Used exceptional communication and relationship-building skills to develop positive connections with staff and guests.
• Improved guest satisfaction ratings through improved staff development and training programs.
• Enhanced guest experiences through personalized care, offering upgrades and service add-ons for increased enjoyment.
• Communicated effectively with other hotel departments to ensure consistent service levels throughout guest stays.
• Resolved complaints quickly and calmly, seeking positive solutions for optimised guest satisfaction.
• Delivered excellent revenue growth opportunities through upselling, incentive promotion, and loyalty scheme recruitment.
• Maintained spotlessly clean front-of-house areas, creating positive first impressions in line with premium brand values.

Front Desk Manager - Marriott Hotels - Indore, India

(2020-01 - 2022-01)

• Handled the complaints and concerns of customers.
• Responded to guest reviews on TripAdvisor, Booking.com and other websites, typically within 48 hours.
• Quickly and effectively resolved guest complaints and ensured that issues were addressed promptly.
• Directed all front desk operations with an eye for hotel reputation, staff productivity, and operational efficiency.

Duty Manager - Marriott Hotels - Indore, India

(2018-11 - 2020-01)

Front Office Executive - Marriott Hotels - Indore, India

(2017-09 - 2018-11)

Front Office Team Leader - Westin Pune Koregaon Park - Pune, India

(2016-03 - 2017-09)

Front Office Associate - Westin Pune Koregaon Park - Pune, India

(2015-02 - 2016-03)

Bachelor’s degree - Hospitality Management | Hotel Management - Amrapali Institute of Hotel Management, Nainital, UT (2015)