Deepika Annamalai

To succeed in an environment of growth and excellence, earn a leadership role that provides professional satisfaction and self-development, and contribute effectively towards achieving organizational goals and strategic operational targets.

Management Trainee at Access Health Care Services Pvt Ltd (2025-04 – Present)

Charge Posting, Submission Management and Payment Posting. Billing & Level end to end.

• Lead processing shifts using modern floor practices, taking complete ownership of end-to-end billing workflows, service delivery rules, and claim submission transits.
• Monitor high-level KPI tracking indicators daily, managing capacity forecasting models to support operational expansion and reduce processing backlog parameters.
• Conduct structured Root Cause Analysis (RCA) on billing denials and submission failures, executing corrective actions under strict HIPAA compliance rules.
• Build client presentation packages, leading weekly and bi-weekly business status calls with offshore account managers.

Senior Client Specialist at Access Health Care Services Pvt Ltd (2022-04 – 2025-03)

RCM Operations Unit

• Allocated daily medical processing queues, payment posting lines, and customer accounts to team members, preserving strict baseline accuracy parameters.
• Enforced rigid internal and external quality control guidelines as defined in service level agreements (SLAs).
• Designed validation checklists and followed up on system exception logs to effectively eliminate data entry errors.
• Authored data summary logs to brief operations management during structural BOD and EOD shift loops.

Client Specialist at Access Health Care Services Pvt Ltd (2021-04 – 2022-03)

• Administered secure inflow tracking operations using client-specific protocols to download transaction files and manage daily payment metrics.
• Resolved technical RCM workflow doubts for processing team associates while sustaining strong production benchmarks.

Senior Client Partner at Access Health Care (2016-03 – 2021-03)

Process Associate at Ceequence Technology (2014-10 – 2016-02)

Bachelor of Business Administration in BBA – St. Thomas College of Art and Science

Secondary School Education – MGR Higher Secondary School