Deepika Baranidaran

Salesforce professional with 3 years of experience in Salesforce QA, ServiceMax, and enterprise integrations.

Salesforce

Administrator certified with hands-on experience in testing, UAT support, business user collaboration, and Salesforce configuration. Seeking opportunities in Salesforce Testing, Administration, or Development roles to leverage technical and business process expertise.

Salesforce QA Engineer at Accenture (2023-08 – Present)

• Performed functional, regression, and integration testing across multiple Salesforce environments, ensuring application functionality, data accuracy, and UI consistency.
• Worked closely with cross-functional teams including Salesforce, MuleSoft, and SAP teams to perform end-to-end integration testing, validating API connectivity, data flow, and system interoperability.
• Collaborated with MuleSoft integration teams to validate ServiceMax data synchronization with Salesforce and backend ERP systems, ensuring accurate processing of work orders, asset management, and service history records.
• Designed, developed, and executed test cases based on business requirements and user stories, validating defect fixes and ensuring feature stability across release cycles.
• Worked extensively on the ServiceMax application, focusing on Parts and Inventory modules by validating order management, stock adjustments, inventory transactions, and spare part tracking functionalities.
• Validated ServiceMax mobile and web workflows, including work order creation, scheduling, dispatch, and execution, ensuring seamless data synchronization between Salesforce and ERP systems.
• Supported multiple release cycles by preparing test documentation, executing test plans, analyzing test results, and collaborating with integration teams to ensure successful deployments and timely releases.
• Acted as a key point of contact for business users during UAT by facilitating test data setup, resolving functional queries, providing application support, and ensuring timely completion and sign-off of UAT activities.

Bachelor of Engineering in Electrical and Electronics Engineering – Sri Venkateswara College of Engineering (2019 – 2023)