Deepika Dhawan

Result-driven Operations Executive with 10+ years of progressive experience managing end-to-end Pan India operations. Proven in implementing SOPs, cross-departmental coordination, procurement management, and building client-centric processes that drive growth. Adept at leading diverse teams and delivering measurable operational improvements.

Sr. Executive – Operations - Sky Lifters - New Delhi | Pan India

(2017-10 - 2023-05)

• Coordinated relationships between Client, Sales, Accounting & Leasing teams to implement approved SOPs.
• Designed operational agreements, procedures, structures and regulations for efficient business execution.
• Provided cross-functional leadership to consistently meet and exceed organisational KPIs.
• Managed client escalations end-to-end, achieving high satisfaction scores.
• Spearheaded procurement activities including vendor identification, price negotiation & PO management — reducing costs and ensuring timely delivery across Pan India.

Executive – Operations - Cosmic Structures Ltd. - New Delhi | Noida

(2015-08 - 2017-09)

• Objective-setting and performance tracking across operations verticals.
• Fostered a culture of collaboration and teamwork across departments.
• Prepared comprehensive progress reports for senior management review.

Executive – Operations to Director - World Class Services Pvt. Ltd. - Indore | Pan India

(2011-10 - 2015-08)

• Collaborated with senior management to build and execute long-term operational strategies.
• Oversaw performance of both internal and external service providers.
• Maintained CRM system with up-to-date prospect and customer interaction records.
• Monitored facility conditions and managed budget approvals.

B.A. - Economics - D.A.V.V., Indore (2008 - 2010)