Deepika Nagapuri

An aspiring investment banking professional with a certificate in IB Operations from Imarticus Learning. Possess knowledge related to AML/KYC, derivatives, trade life cycle, and corporate actions. Additionally skilled in leadership, public speaking, problem-solving, and decision making. Looking forward to utilizing these skills in the investment banking industry.

Content Moderation at Wipro (2023-09 – 2025-09)

• Content Review: Content Moderators examine user-generated content (text, images, videos, etc..) to identify and address content that violates platform polices or legal regulations
• Policy Enforcement: They ensure that content adheres to community guidelines, terms of service and any relevant laws or regulations
• Content Removal: Moderates remove or flag content that is deemed inappropriate, harmful, illegal, or otherwise violates the platform policies
• Spontaneous Speech: Listening to video and identify the sounds and flag them appropriately (breath Sound, crying, laughing, moaning etc.)
• PDO (People Disagree FB Production: Identifying the violations as per the video posted on the Facebook and Instagram reels. (Reckless Driving, Sexual Movements, Mistreatment and disrespect, Body Shapes, Gambling, Natural Disasters, etc.)

Credit Card Collections at HDFC Bank (2020-03 – 2022-11)

• Customer Engagement: Contacted customers and understood payment concerns.
• Customer Communication: Explained outstanding balances and payment options.
• Negotiation: Discussed repayment plans and encouraged timely payments.
• Target Achievement: Followed up with customers to meet collection targets.
• Customer Support: Responded to queries and resolved payment-related issues.
• Account Review: Verified account details and applicable deductions.
• Payment Monitoring: Tracked payments under agreed settlement arrangements.
• Credit Limit Support: Assisted with adjustments as per bank procedures.
• Documentation: Issued dunning letters and maintained collection records.
• Escalation: Referred unresolved accounts to collection agencies when required.

Certified Investment Banking Operations Professional (In Progress) – Imarticus Learning (2023)

Bachelors of Commerce – Vandana Degree College Affiliated to Osmania University (2015 – 2018)

2nd Pre-University – Vandana Junior College Affiliated to Osmania University (2013 – 2015)

S.S.C – Zilla Parishad High School (Z.P.H.S) (2015)