Assistant Manager - STONEX GLOBAL INDIA PVT LTD.
(2017-12)
Results-driven Executive Sales Support Professional with over 18 years of experience in sales operations, executive support, customer relationship management, and business coordination across manufacturing, finance, and service industries. Skilled in SAP (ERP/C4C/BYD), MIS reporting, sales analysis, inventory management, client coordination, and cross-functional collaboration. Proven ability to support senior management, streamline operational processes, prepare business reports, coordinate meetings, manage documentation, and deliver exceptional customer service.
Strong communication, organizational, and problem-solving skills with a commitment to accuracy, efficiency, and continuous improvement.
- More than 18 years of professional experience in administration, sales support, customer service, and operations.
- Successfully support the Sales & Marketing team with quotations, order processing, client coordination, and inventory management.
- Prepare weekly, monthly, and annual MIS reports for management decision-making.
- Experienced in working on SAP ERP systems with a strong focus on accuracy and operational efficiency.
- Led customer-facing teams and consistently achieved departmental targets in previous roles.
- Recognized for excellent coordination skills, attention to detail, and customer-centric approach.
Project Head – Sanitation Project - International Academy of Environmental Sanitation and Public Health (Sulabh Social Service Organisation)
(2014-09 - 2017-12)
- Led and supervised sanitation and public health projects, ensuring smooth execution and timely completion.
- Coordinated with project teams, government authorities, and local communities to implement sanitation initiatives effectively.
- Managed project planning, resource allocation, documentation, and progress reporting.
- Conducted awareness programs to promote sanitation, hygiene, and public health practices.
- Monitored project performance, resolved operational challenges, and ensured compliance with project objectives.
- Successfully managed field operations while maintaining high standards of quality and efficiency.
Sales Coordinator – Gold Loan & Gold Coins - MUTHOOT FINANCE LTD.
(2011-10 - 2014-09)
- Managed customer relationships and provided end-to-end support for Gold Loan and Gold Coin services.
- Assisted customers in opening new accounts and maintained regular follow-ups for timely interest payments and account servicing.
- Handled daily customer calls, payment reminders, and ensured excellent customer service.
- Maintained customer records, registers, and operational documentation with accuracy.
- Achieved assigned business targets within defined timelines through effective customer engagement and follow-up.
- Supported cross-selling and up-selling of financial products to existing and potential customers.
- Developed expertise in evaluating gold ornaments for quality and purity to determine loan eligibility and offer suitable loan values as per company policies.
- Conducted accurate assessment of pledged gold while ensuring compliance with company guidelines and risk management procedures.
- Maintained smooth branch operations through effective coordination, customer handling, and workplace management.
Customer Care Executive / Team Leader (Motor Insurance) - DD MOTORS PVT.LTD
(2006-12 - 2011-09)
- Worked as a Customer Care Executive, handling customer queries and coordinating Motor Insurance services.
- Promoted to the role of Team Leader, overseeing Motor Insurance operations and ensuring high-quality customer service.
- Led and supervised a team of 15 Telesales Executives, providing guidance, performance monitoring, and motivation to achieve monthly sales targets.
- Successfully achieved team and individual monthly business targets through effective planning and team coordination.
- Recognized with the Best Premium Award for outstanding performance and contribution to the Insurance Department.
- Built and maintained strong customer relationships by delivering timely and effective support.
