Deepika Singh

Experienced and results-driven professional with 14 years of expertise in branch operations handling. I bring a solid background in managing and optimizing branch-level processes to drive operational efficiency, enhance customer satisfaction, and achieve organizational goals. My MBA in finance provides a strong foundation in financial principles, enabling me to make data-driven decisions and contribute to the financial success of the branches I oversee.Throughout my career, I have successfully implemented strategies to streamline operations, improve productivity, and enhance profitability.

I possess a deep understanding of branch operations, including staff management, inventory control, customer service, and regulatory compliance. I am adept at identifying areas for improvement, developing and executing action plans, and collaborating with cross-functional teams to achieve desired outcomes.

Organization: Pest Relief India Pvt. Ltd

Position: Manager in Operation Department

Duration: Oct 2009 to present

Profile

• Proficient in smooth processing of all back-end operations
• Gathering and updating data to maintain departmental records and databases
• Coordinating activities and preparing internal reports for management
• Preparing MIS reports and sending them to the concerned teams
• Ensuring compliance with safety measures and coordinating with other departments
• Maintaining a database of fumigation and pest control work orders and projects
• Interfacing with clients, understanding their requirements, and suggesting viable solutions
• Managing staffing requirements and handling a team of supervisors and operators
• Conducting interviews for potential new hires and providing training to employees
• Coordinating with outside vendors and reviewing technician reports
• Managing day-to-day operations, including staff hiring and firing, client relations, and financial planning
• Maintaining chemical inventory and fumigant records in compliance with standards
• Handling accounts, cash, bank books, expenses, and employee travel vouchers
• Resolving accounting discrepancies and handling purchases
• Ensuring smooth administration and program planning
• Developing and implementing plans to achieve objectives and increase branch productivity
• Maintaining customer relationships and managing daily operations
• Supervising and developing staff, setting goals, and monitoring performance
• Evaluating business processes, implementing procedures for efficiency, and preparing reports

Position: Sr. Executive in Operation Department

Duration: Jan 2008 to Sep 2009

Profile

• Managing and handling product support from start to end
• Handling customer queries and providing L2 level service
• Processing e-Mudhra digital signatures
• Managing and maintaining the admin site for the company's product
• Uploading XML on the Income Tax Department website
• Conducting online testing of the product and preparing specifications
• Managing the team and daily work reports
• Designing processes and preparing product presentations
• Dealing with product vendors and handling income details for customers
• Converting and resolving errors in XML files
• Downloading and mailing ITRV forms to customers
• Handling customer requests and updating records in Taxsmile admin

MBA in finance from Mumbai University