Deepthi Andiga

A highly motivated and result-oriented Software Engineer with over 6+ years of overall experience in the software industry.

Salesforce Technical Support Engineer - Salesforce

(2022-02 - 2024-05)

Salesforce Certified Platform Administrator I & II, Platform App Builder, holding Double Star Ranger in Trailhead. Experienced in resolving L2/L3 Salesforce support cases, handling complex issues, root cause analysis, and ensuring seamless business operations for Salesforce clients under Sales Cloud and App Exchange. Engaged in continuous learning, presentations and stayed updated with new Salesforce releases and features to optimize client processes.

• Developed custom reports and dashboards to enable data driven decision-making for stakeholders
• Successfully managed customer expectations and experience, resulting in high customer satisfaction, while consistently achieving monthly KPI targets such as CSAT and productivity
• Worked in Debugging and RCA analysis for all customization and configuration issues

Mobile Test Engineer - Nokia Pvt Ltd through Marquis Technologies Pvt Ltd

(2011-10 - 2012-12)

A quick learner, capable of meeting tight deadlines and delivering positive results under pressure. A team player with excellent analytical, problem solving and great interpersonal skills.

• Strong experience in testing mobile features and applications on feature phones and smart phones; touch, type and touch & type respectively
• Strong experience in flashing mobile devices, extracting traces, delivering error verification and error retesting reports
• Good understanding of tools used in testing mobile devices and their software
• Effective coordination between onsite development team and offshore testing team
• Recognized and honoured with the ROCK STAR Team Member Award for outstanding contribution and performance

Software Test Engineer - Arcus Infotech Pvt Ltd

(2007-11 - 2011-02)

Worked as a Software Test Engineer for web-based applications including Personal Wealth Management System, Loan Processing System, and Medical Insurance Claiming System.

• Understanding the software Requirements Specifications and Design Documents
• Exploring the application to gain the product knowledge
• Designing Test cases and Executing Test cases
• Involved in Reviewing Test cases
• Involved in Functionality, Retesting, Regression testing and GUI testing
• Executing Test cases in Quality Center 9.2
• Bug reporting and tracking the life cycle of the bug until its closure

B.Tech - Electronics and Communication Engineering - Jawaharlal Nehru Technological University (JNTU) (2007)

Intermediate - Sri Chaitanya, Vijayawada

Secondary school - A.P