Customer support executive & tech support at Lifecell international pvt limited (2024-02 – 2026-01)
- Central Liaison: Served as the central point of contact for patients, doctors, and the laboratory, ensuring a smooth, empathetic journey from sample collection to final report delivery.
- Patient Report & Communication Management: Delivered complex test results (including specialized prenatal and genetic screening findings) strictly adhering to corporate communication protocols and strict privacy guidelines.
- Provided layman-friendly, non-diagnostic explanations of screening/diagnostic findings, expertly managing turnaround time, billing, and logistical queries.
- Lab & Logistics Coordination: Liaised daily with logistics and laboratory teams to confirm sample receipt, quality check (QC) status, and testing timelines.
- Expedited urgent physician requests and troubleshooted sample quality issues (e.g., hemolysis, insufficient volume) by coordinating re-collections seamlessly.
- Domain Expertise: Developed a strong technical understanding of specialized medical screening procedures, including NIPT (Non-Invasive Prenatal Testing), Karyotyping, Microarray (CMA), and maternal serum screening to guide customer interactions accurately
CRM- Associate at GRT jewellers Pvt limited (2026-04 – Present)
- Customer Relationship Management: Manage high-volume inbound and outbound corporate calls, ensuring professional, timely, and empathetic resolution of customer inquiries and complaints.
- CRM Tools & Technology: Efficiently utilize Salesforce and Telesoft tools to track customer interactions, manage databases, and streamline communication workflows.
- Operations Handling: Oversee day-to-day CRM operations, maintaining high standards of service quality and optimizing customer engagement processes.
- Problem Solving: Analyze and resolve complex customer issues, collaborating with cross-functional teams to ensure a seamless and positive brand experience.
