Deepti Chauhan

E-Commerce, Training, Customer Service, Client management, vendor management, Communication skills, Process/ Product trainer.

Senior Specialist Trainer - Swiggy

(2018-02 - 2026-02)

Demonstrate a dynamic and results-driven approach with 6 years of expertise in training, customer service, and client management

• Design and implement targeted training programs that enhance employee skills, increasing service quality by up to [7]%.
• Foster and maintain strong client relationships, driving customer satisfaction and loyalty improvements by [95]%.
• Develop interactive and engaging learning experiences that optimize knowledge retention and skill application.
• Manage training resources efficiently, ensuring timely program delivery and consistent evaluation of effectiveness.
• Excel in fast-paced environments by consistently meeting or exceeding performance goals while upholding high service standards.

Edge Coordinator - Tata Interactive Systems

(2015-06 - 2017-08)

• Handling the server for TATA for the Vandana convent school and Bal vidhaya school.
• All the networking work.
• Update Client Server from the main server to all classrooms
• Trained the teachers how to use smart class in the class room
• Maintain the content as per the syllabus in the main server as per class and as per teachers request.
• Always maintain the rating of 4.5 to 4.7 out of 5.0.

B.Tech/B.E. - Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV), Bhopal (2011)

XIIth - English - S.L Memorial Higher Secondary School, Guna (2010)

Xth - English - Alpha English School, Guna (2008)