Dennis S

I am a dedicated AML, Fraud, and Screening Analyst with over 10 years in banking and customer service, specializing in transaction risk analysis and compliance. With substantial experience in KYC, CDD, and EDD processes, I prioritize customer focus and organizational skills while effectively managing multiple tasks. I aim to contribute to fraud prevention and operational efficiency in a challenging environment

AML and Screening Investigator at Adyen (2025-10 – Present)

Company dealing with payment solutions and fraud detection

• Proven track record in identifying suspicious activities, ML, TF concerns
• Skilled in conducting thorough investigations, both Enhance and Standard Due Diligence
• Enhanced screening processes, PEP Sanctions and Transactions monitoring
• Proficient in AML compliance and risk assessment strategies

Financial Crimes Operations Analyst 2 at Stripe (2023-11 – 2025-07)

Financial services and software company focused on payment processing

• EDD, PEP Screening Risk Analysis, Transaction Monitoring Risk assessment through media monitoring
• Regulatory compliance and KYC analysis Customer Due Diligence and KYC
• Adverse/Negative Media screening with additional PEP checks

Senior Advisor I, Blended Support - Acting TL at Concentrix Daksh India (2021-04 – 2023-10)

Global provider of customer engagement services

• SME - Complaints resolutions for The U.S Federal Bodies. Acting QA for complaints resolution
• Internal movement as acting Team Leader
• KYC, Due Diligence, SWIFT, SEPA, Payment Partner RFI query resolutions
• Trained and mentored junior advisors, enhancing team productivity
• Collaborated with cross-functional teams to enhance service offerings
• Developed training materials that improved onboarding efficiency

Fraud Specialist II at J P Morgan & Chase (2019-03 – 2021-02)

Leading global financial services firm

• Assisted customers via phone with check deposits, transaction claims, and online banking issues
• Performed risk analysis on check deposits, ACH, and wire transactions
• Investigated and validated transaction cases supporting accurate resolutions
• Helped customers recover funds from unauthorized transactions

Sr. Sales and Technical Associate at Eugene Technologies Pvt Ltd (2018-06 – 2018-12)

IT and technical support service provider

• Managed 50–80 inbound and outbound calls daily providing technical troubleshooting and billing assistance
• Installed, configured, and maintained standardized software packages
• Delivered high-quality customer service resolving technical issues

Sr. Customer Service Executive at Mphasis Ltd (2016-10 – 2018-04)

Global provider of IT services and solutions

• Assisted customers with credit card billing, technical issues, and payment plans
• Maximized customer retention through effective communication and relationship-building
• Delivered timely and empathetic solutions ensuring customer satisfaction

Sr. Customer Service Associate at First Source Solutions Ltd (2015-01 – 2016-10)

Customer service support company

• Provided billing and technical support as a bridge between customers and technicians
• Improved customer satisfaction to 98% by resolving 150+ queries and complaints calmly and professionally

Bachelor of Science – St. Claret College (2009-08 – 2014-06)

Science in PUC – St. Claret Pre-University College (2009-08 – 2011-06)

Higher Secondary Education General – St. Mary's Convent (2008-01 – 2009-06)