Lead - HR Business Partner - UST - Pune, IN
(2022-09)
- Partnering multiple stakeholders across delivery and corporate in achieve vertical & organizational goals.
- Working with critical projects to curb attrition & talent retention, identifying and strategizing plans to minimize risk and maximize utilization of skilled resources.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Holding a strong connect with associates & stake holders to ensure that they are well engaged creating awareness, leveraging this connect as a mechanism of early warning signs (EWS) system to avoid damage control in case of un-informed resignations, facilitating better planning and multiple other aspects
- Currently handing a portfolio on 1000 employees.
- Working closely with business finance to ensure that portfolios are making enough profit margin by creating strategies
- Working on strategies like pyramid correction, rotation, IDP, succession planning.
- Conducting tailor made interventions , for instance :focus group discussions, top talent interventions engagement plans, etc.
- Holding Leadership connects with Delivery giving them a detailed view on various interventions being run for their portfolio.
- Risk analysis, projection in terms of impact and areas of opportunity which would help them plan better and robust.
- Directly interacting with the client to give pulse and suggestions on improving associate experience to reduce risk of attrition and skill leakage.
- Partnering & collaborating with HR COEs & team members supporting them with various activities as a team player.
- Ensuring that most is churned out from the Talent Review Process in terms of succession planning, training needs, etc, gap analysis, etc.
- Coached and mentored new members giving them "the best of both" UST and industry understanding to handle a uniform global approach.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Collaborated with cross-functional teams to develop integrated solutions for business challenges.
- Collaborated with leadership to assess and improve policies.
- Liaised between multiple business divisions to improve communications.
Sr. Human Resource Business Partner - Calsoft Inc. - Pune, Maharashtra
(2022-02 - 2022-09)
- Working as a Pivotal SPOC from the HR standpoint to support the business from multiple points of view about their employees
- Making sure that the employees needs are fulfilled by conducting periodic pulse connects, skip meetings, monthly & quarterly connects
- Giving business leaders detailed know how of flight risks of employees in their portfolios
- Assisting L&D with Value workshops, Assessments and other employee related trainings
- Driving employee branding activities like Monthly R&R, Quarterly BU All hands & Half-yearly Corporate Awards.
- Working closely with the management & Leadership, sharing insights with them using Monthly Dashboard, OBS and other HR Analysis in-order to increase productivity
- Driving PMS, succession planning, employee surveys & corporate activities across the orgn.
- Introduced many system automations & streamlined method for the HR process
- Acting as a Pivotal fulcrum in Stake Holder management
- Involved in Strategic Planning to achieve organizational goals by getting employees goals in line
- Designed policies & processes ensuring they are employee and employer friendly
- Preparing plans and analysis to reduce attrition and improve retention, enhancing employee experience
- Managing Employee engagement and smooth functioning of the employee life cycle
Associate Specialist – Business HR - Atos Syntel Pvt. Ltd.
(2019-10 - 2022-02)
Strategic business partner handling a the largest horizontal (Practice)
- Facilitated change management in a high performing work culture, stake-holder management, capability development, Strategy building, planning and execution
- Liaising with the Business driving various organization wide initiatives
- Managing employee retention end to end
- Creating tailor made strategies to reduce attrition and retain Hi -Pot and critical employees with Practice directors and delivery
- Led projects to identify opportunities for improvement
- Was a part of the COE team for Performance Management and Rewards and Recognition
- Working on plans around succession planning, Individual development plans for employees with potential
Lead II Trainer - Concentrix
(2016-05 - 2019-10)
- Training employees on communication skills, conducting voice rounds to gauge their fitment at a PAN India level
- Being in sync with various teams in HR to get the right skillset for optimum skill utilization along with managing the re-deployment talent pool
- Identify issues, analyze information and provide relevant solutions
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Developed individualized training plans to achieve staff readiness.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Recruiter /HR Business Partner (SA) - Concentrix (erstwhile IBM India (D) - TPO)
(2015-05 - 2016-04)
- Screening and conducting first screening rounds
- Arranging and coordinating line ups for interview rounds
- Planning and executing employee engagement programs across the organization
- Assisting employees with queries post joining and engaging with them throughout the process
- Preparing attrition analysis to leaders and retention strategy, especially for top talent and Hi- Pot resource
- Stakeholder management
- Conducting exit interview sessions with employees
Recruitment Specialist (SA) - IBM India (D) - TPO
(2011-07 - 2014-12)
Worked as a recruitment specialist with the hiring team
- Worked across multiple departments in the HR function, like shared services
- Was a part of the HR operations team for onboarding and documentation
- Maintaining user data from and audit & compliance stand point
- Conducted onboarding sessions to employees
- Was a part of the sourcing team to find the correct fitment of employees basis the job roles
- Was a part of the recruitment team
- Delivering refresher training sessions to new and tenured employees
- Joined as a tech support representative providing service and support to end-users using and operating automated call distribution phone software via remote connection or over the Internet
Technical Support Engineer - IBM India (D) - TPO - Pune
(2007-07 - 2011-06)
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Delivered Tier-3 support and SME input to internal and external customers.
