Desham Vaishnavi
Associate Fraud & Claims Operation Representative
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About
To acquire a challenging position in an organization where I could use my creative skills and hard work for the growth of the company. Passionate about learning business concepts and technical skills to meet their financial goals. Ability to negotiate terms effectively with excellent communication skills to enhance the overall strategic plan of an organization.
Experience
Associate Fraud & Claims Operation Representative - WELLSFARGO COMPANY
(2022-05 - 2023-10)
Process: Card disputes & payments, chargeback (Fraud & Non-Fraud)
- Identifying different types of fraud in customer account and working accordingly as per the procedure.
- Providing provisional credit to the customers and raising chargeback on behalf of the customers with merchant's.
- Identifying opportunities to improve customer experience after through research of complex account activity and take appropriate action to handle them.
- Resolve conflicts and manage customer expectations.
- Providing re-iteration on process update to team members.
- Sending CAP details and CPH details of team members to manager.
- Ensuring all team members to complete L & D trainings on time.
- Organizing/Planning fun activity to TM's as a part of fun committee member.
- Received award as best performer of the month Oct 2022.
- Received R&R for quality champion and quiz activities
Education
MBA - KGR institute of technology and management (2022)
B.com - computers - KLR Junior & degree college (2020)
Intermediate - KLR Junior & degree college (2017)
Metric - Srinivasa memorial High School (2015)
