SEP Instructor / Auditor (Airbus 320/ 321) at IndiGo Airlines Ltd (2022-07 – Present)
- Conduct Base inspections, Audits, In-flight proficiency checks on cabin crew/ SCC/ LCC to ensure strict adherence to regulatory standards.
- Executed covert service quality audits (Mystery Flyer) ensuring strict adherence to DGCA/BCAS standards
- Streamlined and updated quarterly assessments for cabin and cockpit crew, aligning with evolving procedures and standards
- Designed and delivered Safety & Emergency Procedures (SEP) training programs (initial, recurrent, refresher, corrective) for cabin and cockpit crew.
- Supervised and mentored instructors and line-check crew, ensuring trainer qualification verification and compliance with standards.
- Developed and enhanced SOPs, policies, and compliance manuals to align with evolving aviation regulations.
- Performed surveillance flights to rigorously assess operational standards, safety procedures, and crew proficiency.
- Managed the safeguarding, proper handling, and secure stowage of all company equipment and property within the training center.
Asst Vice President Operations (Pan India) at Arc Outdoor Media Limited (2021-10 – 2022-07)
- Spearheaded company strategy and vision execution, aligning short‑ and long‑term goals with measurable outcomes.
- Acted as key liaison with shareholders, government bodies, and public stakeholders, strengthening corporate credibility.
- Directed risk assessment and mitigation initiatives, ensuring operational resilience and compliance.
- Partnered with the Board of Directors to define strategic objectives and drive organizational growth.
- Mentored senior leaders, fostering a culture of performance, accountability, and continuous improvement.
Head Operations (Employee Welfare - Pan India) at FnM Property Services Pvt Ltd (2019-08 – 2021-10)
- Directed CRM, administration, and operations functions, ensuring service delivery met compliance and performance standards.
- Spearheaded Learning & Development initiatives, driving employee growth in communication, corporate etiquette, and leadership skills.
- Established and enforced SOPs and compliance frameworks, ensuring adherence to legal and regulatory requirements.
- Oversaw customer and broker account management, ensuring accurate reconciliations and successful statutory audits.
- Reduced overheads by streamlining technical projects and client requirements, improving efficiency and cost control.
- Partnered with cross‑functional teams (Design, Projects, Sales, and Marketing) to resolve client issues and enhance operational effectiveness.
SEP Instructor (Airbus 320 / 321) at Vistara TATASIA Airlines Ltd (2016-09 – 2018-10)
- Maintained comprehensive documentation of audit findings, corrective actions, and compliance activities.
- Prepared compliance reports and presentations for senior management and regulatory authorities.
- Designed and implemented training assessments, SOPs, and compliance manuals in coordination with DGCA, ensuring full regulatory alignment.
- Conducted audits, in‑flight proficiency checks, and corrective training to strengthen safety and compliance standards.
- Delivered initial, recurrent, refresher, transition, and conversion SEP training programs for cabin crew, enhancing operational readiness.
- Led a team of instructors, driving effective manpower planning, performance management, and smooth training operations.
- Assisted in safety investigations and inquiries, reinforcing compliance culture and corrective action processes.
- Prepared budgets, consolidated training results, and compliance documentation for regulatory review and inspections.
Head Learning & Development (Pan India) at Massive Restaurants Pvt. Ltd (2015-09 – 2016-09)
- Designed and updated training manuals and SOPs to align operations with compliance and performance standards.
- Directed leadership, behavioral, and induction programs for middle and senior management, strengthening organizational capability.
- Partnered with external trainers to deliver specialized programs, ensuring end‑to‑end compliance and quality execution.
- Developed training content that enhanced employee understanding of policies, service models, and revenue generation practices.
- Conducted management skills training and evaluations, driving measurable improvement in team performance and compliance readiness
Learning & Development Training Manager (Pan India) at Plaza Premium Lounge (2013-09 – 2015-09)
- Partnered with Regional Director to identify training needs and implement compliance‑driven solutions ensuring superior customer service in VIP lounges.
- Executed training needs assessments (TNA) and delivered targeted programs aligned with company values, regulatory standards, and business objectives.
- Planned and monitored training budgets and compliance plans, ensuring efficient resource utilization and audit readiness.
- Spearheaded leadership, organizational behavior, and customer service training programs, strengthening workforce capability and compliance culture.
- Directed and mentored internal trainers, ensuring consistent delivery of compliant training modules across locations.
Assistant Base Manager - Crew Performance - Inflight Dept at Go Airlines (I) Ltd (2011-01 – 2013-08)
- Directed crew briefings and compliance communication, ensuring adherence to DGCA policies, service standards, and grooming regulations.
- Logged and reviewed crew performance for disciplinary actions, reinforcing accountability and compliance culture.
- Conducted check flights, audits, and performance appraisals, driving measurable improvements in safety and service delivery.
- Partnered with the rostering team to maintain 100% On‑Time Performance (OTP) and optimal staffing levels.
- Designed and delivered training sessions on announcements and voice modulation, enhancing crew communication standards.
- Represented the Base Manager in his absence, providing leadership oversight and operational continuity.
Assistant Manager Training (Pan India) at Kingfisher Training Academy (2008-06 – 2010-12)
- Designed and delivered aviation and hospitality training modules, embedding compliance and customer service excellence.
- Conducted grooming checks, vigilance audits, and performance evaluations, ensuring adherence to regulatory and organizational standards.
- Mentored and developed new trainers through Train‑the‑Trainer programs, raising instructional quality and compliance readiness.
- Investigated and resolved passenger complaint case studies, reinforcing service recovery and compliance culture.
- Directed announcement training and evaluations, standardizing communication protocols and improving crew performance.
Senior Flight Steward (Lead) /Line Trainer at JETAIRWAYS (I) Ltd (2002-04 – 2008-05)
- Delivered Safety & Emergency Procedures training and aircraft familiarization (Airbus 330/340, Boeing 777/737), ensuring regulatory compliance.
- Conducted pre‑flight briefings, audits, and crew performance evaluations, reinforcing safety discipline and operational standards.
- Led international flights as the face of the airline, upholding service excellence in line with ISO 9001:2000 standards.
- Directed crew safety, compliance, and discipline during flight duty and layovers, minimizing operational risks.
- Mentored and coached new cabin crew, driving performance improvement and compliance readiness.
