Dev Raj Jain

CCNA-certified Network Engineer with 3.5+ years of experience in network support, infrastructure monitoring, and troubleshooting enterprise LAN/WAN environments. Skilled in routing and switching technologies including OSPF, BGP, VLANs, VPNs, and network security fundamentals. Experienced in handling network incidents, monitoring performance, resolving connectivity issues, and supporting high-availability environments.

Strong understanding of network operations, escalation handling, and infrastructure support with a focus on reliability, uptime, and user experience.

Seeking Network

Engineer / NOC Engineer / Infrastructure Support roles to contribute technical expertise and grow in cloud networking and network security domains.

Network Support Engineer at Guest-Tek India Pvt Ltd. (2022-11 – Present)

• Managed and supported enterprise network infrastructure including routers, switches, wireless access points, and VPN connectivity across multiple environments.
• Troubleshot network issues related to routing, switching, connectivity, latency, DNS, VLANs, and VPN configurations, ensuring minimal downtime.
• Monitored network performance and responded to critical alerts, proactively escalating high-priority incidents to reduce outages and improve uptime.
• Assisted in configuring and maintaining routing protocols including OSPF and BGP for efficient traffic flow and network stability.
• Supported LAN/WAN infrastructure operations and collaborated with senior engineers during deployments and network changes.
• Implemented basic network security controls including firewall rule updates, access control configurations, and secure remote connectivity support.
• Resolved 20+ network-related support tickets weekly while maintaining SLA compliance and improving end-user connectivity experience.
• Maintained network documentation, incident reports, topology updates, and troubleshooting records for operational continuity.

IT Support Specialist at GEM Enviro Management Pvt Ltd. (2020-10 – 2022-10)

• Provided technical support for hardware, software, networking, and user access-related issues across the organization.
• Installed, configured, and maintained desktops, servers, printers, and network devices to ensure smooth day-to-day operations.
• Performed system updates, patch management, backups, and routine maintenance activities to improve system reliability.
• Assisted users with troubleshooting connectivity, email, VPN, and operating system-related issues with timely resolution.
• Monitored IT systems and resolved incidents efficiently, contributing to improved uptime and user satisfaction.
• Maintained IT asset inventory, documentation, software licenses, and support records for operational tracking.

Bachelor of Commerce in B.Com – Delhi University (2022)

12th Grade in CBSE Board – Rajkiya Pratibha Vikas Vidyalaya (2018)

10th Grade in CBSE Board – Rajkiya Pratibha Vikas Vidyalaya (2016)