Customer Service Associate - Eureka Outsourcing Pvt.Ltd.
(2009 - 2015)
- Customer Service, Telesales, Solving Customer Queries
- HNI and NRI Customer Handling, Fulfils Client Requirements, Maintained Customer Records on Real Time basis
Verifier - Eureka Outsourcing Pvt.Ltd.
(2012 - 2015)
- Verification of Leads, Solve Customer Queries on Real time basis
- POA Making to deliver best
- Conducting Product and Process Refresher Training for Real Time Updates in terms of Product and process
- Co-ordination with RM's and Visits Scheduling For Relationship Managers Visit
Team Leader Operations - Reliable Business Solutions & Services
(2015)
- Team Management, Well Experienced of Handling huge Team, People Management, Team Size Ranging With 20-80 people at one Time
- Customer Retention, Data Analysis Management
- Handling VIP, HNI and NRI Clients, Fulfils Company Requirements, POA Making FTD as MTD
- Providing Coaching and Real time feedback by live barging to boost Performance and assure
Sr. Team Leader - Operations - KServe BPO Pvt.Ltd
(2021)
Managing Processes, People and Clients of Projects like Securities, Home Loans And Real Estate
- Conducting weekly & monthly reviews of a Team leaders to track the team wise as well as Agent wise performance
- Managing service level Internal key metrics Such as Shrinkage and Attrition
- Conducting Development Program for the Team Leaders to enhance their leadership skills
