Devendra Giri

Experienced ServiceNow Developer 3 years of expertise at LTM, skilled in developing, configuring, and optimizing ServiceNow platforms to meet complex client requirements across the IT Service Management landscape. Proven track record in Workflow Design &

• Customization with extensive hands-on experience in creating efficient workflows, automation, and tailored solutions within Service Catalog and Incident, Problem, and Change Management modules. Strong background in ServiceNow Scripting &

• Automation utilizing JavaScript for customized Business Rules, Client Scripts, UI Policies, and Notifications, enhancing user experiences and operational efficiency. Expertise in ServiceNow Platform Administration with a focus on data integrity, bulk data imports, user roles, and security settings, ensuring robust system performance and user management. Skilled in Data Management &

• Dashboard Creation, skilled at building insightful multi-tab dashboards, custom reports, and formulating SLA definitions to deliver data-driven decision-making tools for clients. Proficient in Third-Party Integrations &

• API Handling, successfully implementing and supporting end-to-end integrations that expand system functionality and improve workflow capabilities. Focused on Governance &

• System Scalability, establishing standard methodologies for ServiceNow configurations, portal designs, and security controls to ensure sustainable growth and platform adoption.

ServiceNow Developer - LTM

(2023-08)

Led development of an automated software provisioning system integrating ServiceNow with Microsoft Intune using REST APIs and Flow Designer. Reduced turnaround time by 40% and eliminated manual intervention. Team Size: 10+

• Engineered and optimized tailored workflows for service catalog items to fulfill specific client requirements.
• Configured new service catalog requests with dynamic variables, enhancing user interaction and functionality.
• Refined the UI design for Service Catalog Requests, promoting user-friendly and accessible interfaces.
• Developed complex Business Rules, Client Scripts, UI Policies, and UI Actions to customize ServiceNow functionality in line with business objectives.
• Constructed custom pages utilizing UI Pages, UI Macros, and Jelly Scripting, optimizing page functionality and navigation.
• Established automated Email Notifications and Alerts to proactively inform users of critical system activities.
• Migrated bulk data into ServiceNow tables using Data Sources, Import Sets, Transform Maps, and custom scripts, ensuring data accuracy and consistency.
• Applied ServiceNow modules—including Incident Management, Change Management, Problem Management, Service Catalog, and User Administration—to support integrated IT service operations.
• Led third-party monitoring tool integrations from end-to-end, enhancing workflow efficiency and compatibility.
• Built and customized dynamic multi-tab dashboards and widgets, centralizing data insights for cohesive decision-making.
• Created and optimized front-end forms with integrated Client Scripts, UI Policies, Business Rules, and Script Includes to elevate functionality.
• Implemented data security measures via ACLs, establishing precise field- and table-level controls.
• Compiled Database Views to fulfill complex reporting needs, enabling comprehensive business analysis.
• Spearheaded proactive performance issue resolution, optimizing scripts and workflows to improve system response times.
• Established governance standards for the ServiceNow platform, ensuring scalability and long-term functionality.
• Enhanced user engagement through customized portal interfaces and conducted user training sessions to increase platform adoption.
• Coordinated with cross-functional teams to ensure smooth delivery and seamless integration of new features within existing infrastructure.

BCA - Graphic Era University