Devendra Naik

MBA (Marketing) professional with 9+ years of experience across branch management, relationship management, and end-user training & support. Proven track record of managing branch operations and portfolios, onboarding and training new partners, staff and customers on products/processes, and troubleshooting operational and technical queries. Strong ability to build trust with stakeholders, simplify processes for end-users, and drive consistent service delivery across banking, IT/software and fintech environments.

Branch Manager at Dovetail Solutions (2025-11 – 2026-07)

• Managed overall branch operations, driving new business development from demand generation through order fulfillment, and coordinated the sales pipeline for the Mumbai region.
• Led and mentored the branch team, coordinating with internal departments to ensure smooth service delivery.
• Built relationships with institutional and channel partners to expand the branch's reach.

Cluster Manager at Tally Solutions Pvt. Ltd. (2023-08 – 2025-11)

• Scheduled and delivered sales & product training sessions for certified partners, leading technical discussions to align on customer requirements.
• Developed account plans and expanded partner relationships, tracking daily activity in Salesforce for opportunity tracking, forecasting and timely reporting.

Relationship Manager at ICICI Bank (2023-01 – 2023-08)

• Managed a portfolio of high-value clients — nurturing relationships, capturing market insights to inform strategy, and delivering best-in-class, 360° banking service.

Accounts Sales Manager – Lenovo at Denave India Pvt. Ltd. (2022-08 – 2022-12)

• Managed sales channels across the Mumbai region, positioning value propositions to ensure account satisfaction and brand presence.

Key Account Manager at Silicon Veins Pvt. Ltd. (Biz Analyst by Khatabook) (2022-05 – 2022-08)

• Delivered one-on-one sales and product training sessions while managing partner activity to strengthen customer engagement across the full sales cycle.

Zonal Support Manager at Instinct Innovation Pvt. Ltd. (DigiHealth) (2021-08 – 2022-04)

• Trained a PAN-India team of support and development staff; prepared zonal MIS to track support and sales performance and ensure on-time collections.

Outlet Development Executive at Tally Solutions Pvt. Ltd. (2020-09 – 2021-07)

• Streamlined training and communication processes across 60+ retail (LFR) and OEM outlets by aligning product specifications and approvals for timely product information delivery.

Assistant Manager – Intuit QuickBooks Process at Concentrix Service India Pvt. Ltd. (2020-02 – 2020-09)

• Delivered webinars and one-on-one training to ensure new partner accountants received seamless onboarding; resolved queries within TAT.

Customer Relationship Officer at Tally Solutions Pvt. Ltd. (2017-12 – 2020-02)

• Conducted product demonstrations and training for staff, owners and partners; maintained relationships with channel partners, LFRs and OEMs to support opportunity evaluations within the pipeline.

Technical Support Officer at Fino Payment Bank Ltd. (2016-06 – 2017-12)

• Trained and supported branch managers, area coordinators and customer-support representatives; resolved POS-related technical issues and developed MIS/training material to enable application discussions with technology teams.

MBA in Marketing Management – Jaipur National University (2017 – 2019)

LL.B. – Sandesh College of Law (2020 – 2023)

B.E. in Electronics & Telecommunication – University of Mumbai (2012 – 2015)

Diploma in Electronics & Telecommunication – MSBTE (2009 – 2012)