Devendra Rathore

Dedicated professional with experience in hotel operations, customer service and hospitality technology solutions, seeking an opportunity to apply my communication, client handling, coordination and management skills while contributing to organizational growth and professional excellence.

Academic Tutor / Teacher at Private Educational Institution, Salumbar District, Rajasthan (2024-09 – Present)

• Delivered classroom instruction, student mentoring, lesson planning, and academic support for secondary-level students.

Customer Success Executive at Innkey Infosystem PVT. LTD. (2023-11 – 2024-04)

• Managed end-to-end implementation of Hotel PMS and ERP solutions, including client onboarding, stakeholder coordination, and user training.
• Collaborated with hotel management teams to drive product adoption, identify operational improvement opportunities, support business development initiatives, and contribute to process optimization through customer insights and market feedback.

Operations Executive at Petpooja Restaurant POS (2022-07 – 2023-09)

• Conducted product demonstrations, onboarding, and training for hospitality clients while driving feature adoption and customer engagement.
• Performed market research, gathered client feedback for product enhancement, and collaborated with cross-functional teams to support new feature campaigns, retention initiatives, and business growth.

Front Office OJT at Taj Falaknuma Palace (2022-01 – 2022-05)

• Managed guest arrivals, departures, reservations, cashiering, and operator services while delivering personalized luxury hospitality experiences in a Forbes-rated palace hotel.
• Collaborated with Front Office, Housekeeping, Concierge, and Food & Beverage teams to ensure seamless guest journeys, proactively addressed guest requests and feedback, and contributed to maintaining Taj's exceptional standards of service excellence.
• Gained exposure to guest engagement, upselling, heritage tours, VIP handling, and luxury hospitality operations.

Industrial Exposure Trainee at Crowne Plaza (2019-08 – 2019-11)

• Completed comprehensive exposure across Front Office, Housekeeping, Food Production, and Food & Beverage Service operations, gaining practical experience in guest service, hotel coordination, operational procedures, and international hospitality standards.

BHMCT in Hotel Management – SIHM, Siddhpur, Gujarat (GTU Affiliated) (2022)

English Course in English – MLSU, Udaipur

HSC in Science – St. Vincent Pallotti School, Indore, M.P. (CBSE) (2018)

SSC – St. Vincent Pallotti School, Indore, M.P. (CBSE) (2016)