IT Officer - State Mission for Clean Ganga, Uttar Pradesh - Lucknow
(2026-08)
- Manage IT infrastructure, systems and day-to-day technical support for departmental operations.
- Support Government IT projects, e-Governance applications, web portals and digital initiatives.
- Administer and support e-Office, user accounts, email access and departmental IT services.
- Manage website/web portal operations, hosting, domain, SSL and application-related coordination.
- Prepare MIS reports, dashboards, technical reports and management information.
- Support LAN/WAN, VPN, desktop/laptop, printer, peripheral and video-conferencing requirements.
- Coordinate IT procurement/GeM requirements, IT assets, vendors and service providers.
- Monitor IT projects, maintain technical documentation and coordinate with Government departments and technical agencies.
IT-Expert/Software Developer - Commissioner Rural Development - Lucknow
(2026-01 - 2026-07)
- Managed day-to-day IT operations and ensured system uptime across office network.
- Developed and maintained RuralsoftNet reporting module.
- Managed SNA-SPARSH payment operations, including fund release to districts and blocks, DDO mapping, FTO generation, payment monitoring, and technical issue resolution for MGNREGA projects.
- Analyzed GRS data and developed MIS reports to support decision-making, program monitoring, and performance analysis.
- Designed and developed the DRISTI Portal using ASP.NET, SQL Server, and JavaScript for district quarterly review meetings and MIS reporting.
- Provided technical support and monitoring for the Manav Sampada (eHRMS) portal.
- Provided technical support and issue resolution for DSC and VPN.
- Provided technical support for the e-Office system, including user assistance, troubleshooting, and issue resolution to ensure uninterrupted operations.
- Supported online meetings, video conferencing and remote access tools.
- Compiled various reports related to Rural Development programmes.
MTO - UIDAI, Regional Office - Lucknow
(2025-07 - 2025-12)
- Monitored Aadhaar enrolment, DBT and authentication operations.
- Handled procurement of goods and services, including IT equipment, through GeM.
- Monitored Aadhaar generation and update operations.
- Monitoring of ASK of respective divisions by concerned Govt Office.
- Compilation of various reports related with CRM.
IT Technical Head - Elite Placements
(2023-03 - 2025-06)
- Led end-to-end software development projects from requirements gathering to deployment and post-production support.
- Provided technical leadership, mentoring, and guidance to IT support and development teams.
- Managed day-to-day IT operations, ensuring high system availability and business continuity.
- Installing and updating all the applications needed to support the organization.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- All troubleshooting, Configuration, Installation of Desktop, Printer, and Configuring /troubleshooting network connectivity of desktops / laptops.
- Maintaining the record of (IT systems, hardware, Software applications and Networking).
- Performed analysis, diagnosis, and resolution of complex printers, scanners and multifunctional devices problems for a variety of end users, recommend and implement corrective hardware solutions.
- Coordinating with the dealers, Suppliers and vendors.
- Ensure security of data, network access and backup systems.
Additional District Project Manager (ADPM) - Panchayati Raj Department, (Govt. of U.P.)
(2018-11 - 2022-09)
Working on Application Software's (Monitoring & Training)
- Provide training to Sachive for handle GPDP (Gram Panchayat Development Program) portal
- To schedule and records meetings of gram sabha.
- Input the details of Frontline workers and Facilitators details.
- Uploading all the details meetings held.
- Uploading details of PIB (Public Information Board).
- Facilitators Feedback.
- Resolving the technical issues and monitoring the works on eGram Swaraj portal such as Work plan details of gram panchayat.
- Registration of DSC of Pradhan and Sachive.
- Monitoring the payments according to the work plan.
- Provide training to Sachive and Pradhan and resolving the technical issues on PFMS portal
- To create DO login for Sachive and DA login for Pradhan.
- How to make a payment for gram panchayat works under RGSA scheme.
- PPA (Print Payment Advice) generate.
- Provide training about the procedure of CM Award on Hamari Panchayat Portal.
- Site visit for inspection of Panchayat Bhawan and Antyeshti sthal construction.
- Provide training of feeding Handpump details.
- Provide block wise training on Operation Kayakalp & RGSA.
- Provide district level training on panchayat Election Portal.
- Provide training of Geo Tagging on the field of construction on MAction Soft Application.
- Monitoring the Expenditure of 15th finance commission and 5th finance commission through RGSA portal.
- Providing step by step support to the end user over remote/phone/chat/email.
- During the coronavirus pandemic delivering day-to-day technical and application assistance via phones, online chat and zoom meeting about the Government needs (number of patients, vaccination, sanitization).
- Technical supporting for boardroom live meetings.
- Weekly review on gram panchayat works and expenditures to CDO (Chief Development Officer).
- Monthly Meeting on gram panchayat works and expenditures with DM (District Magistrate).
- Team Leadership: Lead and manage a team of end user support professionals, fostering a positive and collaborative work environment. Provide mentorship, guidance, and performance feedback to team members to optimize their skills and contributions.
- Documentation and Reporting: Prepare project documents for approval, maintain accurate documentation of support procedures, troubleshooting steps, and solutions for reference and training purposes.
- Vendor Management: Collaborate with technology vendors to ensure timely delivery of required hardware, software, and services for end user support.
IT – Administrator - Youth Computer Training Institute
(2016-07 - 2018-10)
- Work with teachers and necessary staff to establish and uphold curriculum, Institute mission statement/culture and performance goals and standards.
- Installing and updating all the applications needed to support the organization.
- All troubleshooting, Configuration, Installation of Desktop, Printer, and Configuring/ troubleshooting network connectivity of desktops / laptops.
- Maintaining the record of (IT systems, hardware, Software applications and Networking).
- Performed analysis, diagnosis, and resolution of complex printers, scanners and multifunctional devices problems for a variety of end users, recommend and implement corrective hardware solutions.
- Scheduling Interview after confirming their experience, education and skills Contact references and perform background checks.
- Coordinating with the dealers, Suppliers and vendors.
- Ensure security of data, network access and backup systems.
IT – Assistant Manager - Dr. Batra's Positive Health Clinic Pvt. Ltd.
(2012-02 - 2016-06)
- Managing IT support and front-line helpdesk for the entire organization.
- Support MS Team, Quick Assist, Email, and Outlook configured.
- Knowledge of Windows Server (2008-2019), window7/8/10/11/ configure.
- Knowledge of network concepts including routing switching and WI-FI. Configuring network connectivity and troubleshooting of Desktop/Laptops and Printer for L1, L2 and L3 levels.
- Installation, configuration and troubleshooting mailing client's application, MS Outlook, Office 365.
- Providing Training to staff about potential uses of existing IT -Technology.
- Vendor Co-ordination for IT - Hardware call log.
- Handle Email Tickets from Users regarding IT issues.
- Monitoring network performance.
- Maintaining the record of (IT systems, hardware, Software applications and Networking).
- Managing backup and recovery of data.
