Devi lal Maurya

Result-oriented IT Professional with 14+ years of experience across Government and Private sectors. Expertise in IT Infrastructure, Software, Networking, System Administration, Procurement, and Vendor Management. Skilled in government portals (DRISTI Portal, SNA-SPARSH Payment Operations, Ruralsoft, eHRMS, Aadhaar, PFMS, eGram Swaraj, GeM) and IT Security, with a strong track record of leading teams, delivering user training, and implementing technology solutions that improve operational efficiency and decision-making.

IT Officer - State Mission for Clean Ganga, Uttar Pradesh - Lucknow

(2026-08)

• Manage IT infrastructure, systems and day-to-day technical support for departmental operations.
• Support Government IT projects, e-Governance applications, web portals and digital initiatives.
• Administer and support e-Office, user accounts, email access and departmental IT services.
• Manage website/web portal operations, hosting, domain, SSL and application-related coordination.
• Prepare MIS reports, dashboards, technical reports and management information.
• Support LAN/WAN, VPN, desktop/laptop, printer, peripheral and video-conferencing requirements.
• Coordinate IT procurement/GeM requirements, IT assets, vendors and service providers.
• Monitor IT projects, maintain technical documentation and coordinate with Government departments and technical agencies.

IT-Expert/Software Developer - Commissioner Rural Development - Lucknow

(2026-01 - 2026-07)

• Managed day-to-day IT operations and ensured system uptime across office network.
• Developed and maintained RuralsoftNet reporting module.
• Managed SNA-SPARSH payment operations, including fund release to districts and blocks, DDO mapping, FTO generation, payment monitoring, and technical issue resolution for MGNREGA projects.
• Analyzed GRS data and developed MIS reports to support decision-making, program monitoring, and performance analysis.
• Designed and developed the DRISTI Portal using ASP.NET, SQL Server, and JavaScript for district quarterly review meetings and MIS reporting.
• Provided technical support and monitoring for the Manav Sampada (eHRMS) portal.
• Provided technical support and issue resolution for DSC and VPN.
• Provided technical support for the e-Office system, including user assistance, troubleshooting, and issue resolution to ensure uninterrupted operations.
• Supported online meetings, video conferencing and remote access tools.
• Compiled various reports related to Rural Development programmes.

MTO - UIDAI, Regional Office - Lucknow

(2025-07 - 2025-12)

• Monitored Aadhaar enrolment, DBT and authentication operations.
• Handled procurement of goods and services, including IT equipment, through GeM.
• Monitored Aadhaar generation and update operations.
• Monitoring of ASK of respective divisions by concerned Govt Office.
• Compilation of various reports related with CRM.

IT Technical Head - Elite Placements

(2023-03 - 2025-06)

• Led end-to-end software development projects from requirements gathering to deployment and post-production support.
• Provided technical leadership, mentoring, and guidance to IT support and development teams.
• Managed day-to-day IT operations, ensuring high system availability and business continuity.
• Installing and updating all the applications needed to support the organization.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.
• All troubleshooting, Configuration, Installation of Desktop, Printer, and Configuring /troubleshooting network connectivity of desktops / laptops.
• Maintaining the record of (IT systems, hardware, Software applications and Networking).
• Performed analysis, diagnosis, and resolution of complex printers, scanners and multifunctional devices problems for a variety of end users, recommend and implement corrective hardware solutions.
• Coordinating with the dealers, Suppliers and vendors.
• Ensure security of data, network access and backup systems.

Additional District Project Manager (ADPM) - Panchayati Raj Department, (Govt. of U.P.)

(2018-11 - 2022-09)

Working on Application Software's (Monitoring & Training)

• Provide training to Sachive for handle GPDP (Gram Panchayat Development Program) portal
• To schedule and records meetings of gram sabha.
• Input the details of Frontline workers and Facilitators details.
• Uploading all the details meetings held.
• Uploading details of PIB (Public Information Board).
• Facilitators Feedback.
• Resolving the technical issues and monitoring the works on eGram Swaraj portal such as Work plan details of gram panchayat.
• Registration of DSC of Pradhan and Sachive.
• Monitoring the payments according to the work plan.
• Provide training to Sachive and Pradhan and resolving the technical issues on PFMS portal
• To create DO login for Sachive and DA login for Pradhan.
• How to make a payment for gram panchayat works under RGSA scheme.
• PPA (Print Payment Advice) generate.
• Provide training about the procedure of CM Award on Hamari Panchayat Portal.
• Site visit for inspection of Panchayat Bhawan and Antyeshti sthal construction.
• Provide training of feeding Handpump details.
• Provide block wise training on Operation Kayakalp & RGSA.
• Provide district level training on panchayat Election Portal.
• Provide training of Geo Tagging on the field of construction on MAction Soft Application.
• Monitoring the Expenditure of 15th finance commission and 5th finance commission through RGSA portal.
• Providing step by step support to the end user over remote/phone/chat/email.
• During the coronavirus pandemic delivering day-to-day technical and application assistance via phones, online chat and zoom meeting about the Government needs (number of patients, vaccination, sanitization).
• Technical supporting for boardroom live meetings.
• Weekly review on gram panchayat works and expenditures to CDO (Chief Development Officer).
• Monthly Meeting on gram panchayat works and expenditures with DM (District Magistrate).
• Team Leadership: Lead and manage a team of end user support professionals, fostering a positive and collaborative work environment. Provide mentorship, guidance, and performance feedback to team members to optimize their skills and contributions.
• Documentation and Reporting: Prepare project documents for approval, maintain accurate documentation of support procedures, troubleshooting steps, and solutions for reference and training purposes.
• Vendor Management: Collaborate with technology vendors to ensure timely delivery of required hardware, software, and services for end user support.

IT – Administrator - Youth Computer Training Institute

(2016-07 - 2018-10)

• Work with teachers and necessary staff to establish and uphold curriculum, Institute mission statement/culture and performance goals and standards.
• Installing and updating all the applications needed to support the organization.
• All troubleshooting, Configuration, Installation of Desktop, Printer, and Configuring/ troubleshooting network connectivity of desktops / laptops.
• Maintaining the record of (IT systems, hardware, Software applications and Networking).
• Performed analysis, diagnosis, and resolution of complex printers, scanners and multifunctional devices problems for a variety of end users, recommend and implement corrective hardware solutions.
• Scheduling Interview after confirming their experience, education and skills Contact references and perform background checks.
• Coordinating with the dealers, Suppliers and vendors.
• Ensure security of data, network access and backup systems.

IT – Assistant Manager - Dr. Batra's Positive Health Clinic Pvt. Ltd.

(2012-02 - 2016-06)

• Managing IT support and front-line helpdesk for the entire organization.
• Support MS Team, Quick Assist, Email, and Outlook configured.
• Knowledge of Windows Server (2008-2019), window7/8/10/11/ configure.
• Knowledge of network concepts including routing switching and WI-FI. Configuring network connectivity and troubleshooting of Desktop/Laptops and Printer for L1, L2 and L3 levels.
• Installation, configuration and troubleshooting mailing client's application, MS Outlook, Office 365.
• Providing Training to staff about potential uses of existing IT -Technology.
• Vendor Co-ordination for IT - Hardware call log.
• Handle Email Tickets from Users regarding IT issues.
• Monitoring network performance.
• Maintaining the record of (IT systems, hardware, Software applications and Networking).
• Managing backup and recovery of data.

M.C.A. - Guru Nanak Institute of Technology (2008 - 2011)

B.Sc. (Gen) - Vidya Sagar College (2005 - 2008)

Higher Secondary (12th Stand) - Gyan Bharati Vidyapith (2004 - 2005)

Madhyamik (10th Stand) - Jain Sikshaniketan (2002 - 2003)