Devika Pareek

Talent Development: Experience in Indian Healthcare and Global Hospitality, reporting to the CHRO. Currently leading L&D Strategy for 12 hospitals and 10,000+ employees, driving digital learning for frontline staff, midmanagers, and functional/clinical-adjacent teams. Developed 300+ managers with succession coverage across 140+ critical roles.

Business Impact: Direct impact on business performance: EMR-driven revenue uplift, reduced billing errors, and improved patient and employee experience scores. Developed 300+ managers with succession coverage across 140+ critical roles, and strengthened employer branding through a 4% YoY uplift in Great Place to Work certification. Drove a digital high-performance culture through a structured performance cycle — 100% quality goals, high-quality reviews, and manager discussions — improving business performance, high-performer retention, and internal mobility. Digital &

• AI-Enabled Learning Expertise: Deep expertise in Kirkpatrick-based training effectiveness measurement and CXO-level stakeholder management, paired with a strong digital and AI orientation — deploying AI-enabled LMS platforms, AI-generated assessments, and interactive digital content (Canva, Articulate, Vyond, Claude) to modernize learning delivery in healthcare. HRCI-certified in L&D instructional design, with additional credentials in AI in Learning &

• Development, Leadership Coaching &

• Mentoring using AI (Microsoft), and an Executive Development Program in HRM (XLRI Jamshedpur &

• SHRM). Proven ability to tie learning investment directly to guest experience, service scores, revenue, and cost outcomes.

Senior Manager — Learning & Development, India II at Aster DM Quality Care (2021-02 – Present)

L&D Business Partner. Owned end-to-end L&D operations for a 10,000+ employee, 12-location organisation — training calendar, vendor coordination, budget, and mandatory compliance training achieving 100% compliance group-wide. Annual learning & Engagement Calendar - designing based on TNA, implementation of learning initiatives, tracking and effectiveness of programs. Lead Performance management - Leadership goals along with CHRO, and across the group, ensuring quality reviews - self and manager. Development plan for employees on PIP.

Great

Place to Work - end to end delivery for 10+ employees and 2 times certification. Merger & Acquisition – Culture & Engagement support to CHRO.

• Designed brand-standard behavioral and service-excellence training for 2000+ frontline staff using ADDIE-based instructional design with learning objectives mapped to Bloom's Taxonomy, lifting feedback/service scores from 84% to 88% via Kirkpatrick-based pre-post assessment framework
• Built a centralized induction and onboarding framework grounded in the 70:20:10 learning model — blending on-the-job, social and formal learning — reducing new-hire time-to-productivity to 75–80% within 90 days across 1,700 annual joiners
• Deployed and administered AI-enabled LMS platforms (HRMS LMS with AI chatbot support and AI-generated assessments, LinkedIn Learning), reducing external training costs by ₹4L+ in the first quarter
• Designed and delivered a development program for 300+ managers across 12 locations, achieving 95% positive feedback and lifting managerial effectiveness scores from 81% to 85%
• Built the organization's first employee engagement calendar and measurement baseline (76% participation, 5,894 responses), mobilizing 1,100+ employees across recognition and townhall events group-wide

Learning Manager at Hyatt Regency Delhi (2018-10 – 2020-06)

L&D Operations. Designed and delivered hotel-wide training across a 500-room, high-process property — standardized 50+ frontline SOPs and compliance-linked training modules within 8 months.

• Maintained 100% training-record compliance across 800+ employees and drove a 4% YOY improvement in overall guest satisfaction
• Reduced average guest check-in time by 0.5% through front-office process training
• Lifted personalized, well-timed pre-arrival upsell conversion by 3% through reservations-team training interventions
• Reduced guest complaints linked to room readiness or cleanliness by 5% YOY
• Delivered F&B SOP training to 100% compliance, supporting brand-building for new outlets

Assistant Training Manager at IHG Hotels & Resorts (2015-01 – 2018-10)

L&D Operations. Delivered Assistant Manager training across South-West India within IHG's 18-month Future Leader Programme (I-Grad Management Graduate High-End Program).

• Independently led Training & Development and Guest Experience at Crowne Plaza Mayur Vihar (180 rooms) — trained 500+ team members via TNA-led programs and IHG Academy partnerships
• Drove a 4% YOY guest satisfaction improvement; served as regional IHG Social Media Champion

Executive Development Program in HRM in Human Resource Management – XLRI Jamshedpur, SHRM (2026)

Graduation in Hotel Management – Institute of Hotel Management (IHM), Lucknow (2012 – 2015)