Devika S
DIGITAL BANKER | APPRENTICE
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About
Detail-oriented Banking Graduate seeking to leverage a 1-year Federal Bank apprenticeship to excel in SBI's Help Desk and Operations team. Handled high-volume customer interactions, focusing on accurate KYC/PAN updation and digital banking support. Strong foundation in daily branch workflows, front-desk problem solving, and enhancing customer satisfaction.
Experience
DIGITAL BANKER /APPRENTICE - FEDERAL BANK/KERALA-KILIMANOOR BRANCH
(2025-09 - 2026-09)
- Assisted customers with digital banking services, including FedMobile, FedNet, FedCorp, Feddy and other digital banking channels.
- Supported customers with digital onboarding, account-related service requests and channel activation guidance.
- Processed 10+ daily KYC/PAN updates and account requests with zero error rates, ensuring strict regulatory compliance.
- Guided customers in using mobile banking, internet banking, UPI and other digital payment services.
- Assisted customers with Fed-e-point services, including ATM/debit card, cheque and other account service requests.
- Coordinated with branch staff to resolve customer service and digital banking-related issues.
- Developed practical experience in branch banking operations, customer relationship management and digital financial services.
Education
BTECH - Electrical And Electronics Engineering - IHRD Engineering College, Attingal (2025)
DIPLOMA - Electrical And Electronics Engineering - Government Polytechnic College,Attingal (2022)
Plus Two - RRV GHSS (2019)
SSLC - DBHS VAMANAPURAM (2017)
