Devinder Garg

High-Performance Executive with experience of over 12 years' in Planning, Sales, Operations, Process Management, Client Relationship Management and Team Management. Currently associated with RELIANCE JIO INFOCOM LTD. A visionary, with expertise in Operations Management – merit of: Process Management focusing on maximizing customer satisfaction, process compliance and quality; Transitioning new processes and stabilizing the same for smooth operations; Championing processes/quality improvement projects for enhancing productivity. Effective communicator with skills in interfacing with clients, cultivating relations with them for securing repeat business and ensuring quality delivery of services as per the SLA. Proficient in supervising team for running successful process operations &

experience of developing procedures, service standards for business excellence. Experienced in increasing revenues, exceeding targeted goals, developing profitable and productive business relationships, coordinating with decision-makers, and building an extensive client base. Adept in managing business operations with focus on top-line & bottom-line performance and expertise in determining company's mission &strategic direction as conveyed through policies & corporate objectives. An enterprising leader with the ability to motivate personnel towards achieving organizational objectives and adhering to industry best practices.

Digital Repair Specialist - Reliance Jio Infocomm - Bathinda

(2016-08)

A keen performer with exposure in managing entire sales & marketing operations by ensuring optimal utilization of resources; distinction of accomplishing multi fold revenue increase & acquiring extensive clients. Currently Handling Sales & Service of Mobile handsets, Air Fiber & Others Devices

• Interact with customers on handset related issues
• Troubleshoot handset defects
• Handle handset related queries
• Record job entry in Customer Relationship Management portal
• Upgrade software of handsets
• Assemble / dismantle smartphones (unibody/duo body)
• Repair handsets by changing screen, speaker, mic, camera, etc.
• Repair handsets by PCB swap, charging connecter replacement, etc.
• Deposit of cash collected through service
• Verify handsets for exchange

Senior Hardware & Software Engineer - Samsung Mobile Service Centre (Balaji Telecom) - Bathinda

(2014-06 - 2016-07)

+2 (2016)