Application Support Engineer at Bajaj Allianz Life Insurance (2026-01 – Present)
L2 application support for insurance web applications with incident analysis and database management
- Provided L2 application support for insurance web applications by troubleshooting functional and technical issues, resolving support tickets and maintaining service continuity.
- Performed incident analysis, root cause investigation and issue replication to identify defects and support faster resolution of recurring production issues.
- Worked with databases and internal support tools to validate customer data, investigate quotation mapping issues and assist in backend issue resolution.
- Supported retrieval link generation workflows and handled validation of policy-related records, improving support response efficiency.
- Monitored application behavior, analyzed logs and participated in defect tracking, escalation and incident reporting activities.
- Assisted in testing fixes before deployment and contributed to reducing manual effort by identifying automation opportunities in repetitive support workflows.
- Documented issues, troubleshooting steps and resolutions to support knowledge sharing and improve support processes.
Python Developer Trainee at Kiran Academy (2025-07 – 2025-12)
6 months intensive hands-on training in Python, OOP, SQL, Django and REST API development
- Completed intensive hands-on training in Python, Object-Oriented Programming, SQL, Django and REST API development through practical project implementation.
- Developed mini full-stack applications using Python and Django, implementing CRUD operations, authentication modules and backend business logic.
- Designed and tested RESTful APIs, worked on request handling, validations, debugging and secure API development practices.
- Worked with MySQL for schema design, query optimization, relational data handling and database-driven application development.
- Built and integrated backend modules with frontend components while gaining exposure to full-stack workflows and deployment basics.
- Applied debugging and problem-solving techniques to improve code quality, optimize performance and resolve functional issues.
- Worked on project assignments involving API integration, user authentication, data processing and modular code development.
- Gained practical exposure to version control, collaborative development workflows and software engineering best practices.
