Dhananjay Kumar

Brings broad experience of 11+ years. 5 years in Linux and Python Automation and Network Functional Testing in Infoblox Core DDI Product. And 3 years Senior IT support and Help desk management and Networking infrastructure and 2 years Hardware testing. Lead and hands on experience in windows, network, remote desktop support, IT infrastructure, Onsite support technician and service desk management.

Networking Engineer - Bluecom Technologies Ltd. - Delhi

(2015-09 - 2016-10)

Software Engineer - ASM Technologies Ltd. - Bangalore

(2016-11 - 2021-04)

Working as a Software Engineer with successful carrier development.

• Having experience in Manual and API Automation Testing.
• Expertise in Functionality Testing and RegressionTesting etc.
• Good knowledge in REST API automation using PYTEST Environment.
• Experience of finding Defects by running Test Scripts, Test cases and reportingto Defect Tracking Tool and Good understanding of Defect Analysis &Defect trackingprocess.
• Automation scripting knowledge using Python and Shell Script and NITI Framework.
• Networking Protocols and Lab tools: - DNS, DHCP, SSH and Wireshark, tcpdump, Perforce and Jenkins.
• Possess good knowledge in Networking and UNIX/Linux commands
• Knowledge on Core Networking Protocols Like DNS, DHCP.
• Excellent skills in Python scripts and network related Applications.
• Operating System: - Window Server, Mac,
• Routers and Switches: - Cisco Routers, Switches and Dell Switches.
• Bug Tracking tools: - JIRA and Version One.

Senior IT Support Engineer - Bluecom technologies Ltd. - Hyderabad

(2021-11 - 2023-08)

Working as Senior IT Support Engineer in Bluecom Technologies, Hyderabad. Technologies: Routing Protocol expertise, IP address structure, Networking protocol expertise, Server, Networking, Laptop, Switching, Desktop, Firewall management, LAN and WAN infrastructure.Network Security system. Role: Team Member Team Size: 5

• Handling customer support like Laptop, Desktop, server, Networking Installation OS, Configuration RAID on server and AWS, VMware.
• Backup/Restore, Start-up Config, Network Infrastructure.
• Responding to client support requests.
• Traveling to the client's location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Configuration of switch and Firewall.

Team Lead IT Support Engineer - Bluecom technologies Pvt.Ltd. - Bangalore

(2023-08 - 2025)

Working as a Team Lead IT Support Engineer as a vendor for Broadridge Pvt. Ltd, Bangalore Technologies: Microsoft Azure, Date migration, AWS, software support, App installation and troubleshooting, End-user-support, On-site supportHardware troubleshoot/testing, server installation Team size: 4

• End-user support: Provide advanced technical assistance to Apotex employees for hardware, software, and network issues. This includes troubleshooting problems with desktops, laptops, printers, and mobile devices.
• IT asset management: Manage the lifecycle of IT assets, including procurement, deployment, maintenance, and disposal, while ensuring vendor inventory levels are sufficient.
• Ticket management: Handle escalated support tickets from the help desk, prioritizing critical issues to minimize downtime for Apotex’ s operations
• Troubleshooting hardware and software issues.
• Backup/Restore, Start-up Config, Network Infrastructure.

Team Lead IT Support Engineer - 3S Data Cloud Pvt.Ltd, - Hyderabad

(2025-08)

Working as a Team Lead IT Support Engineer as 3S Data Cloud Pvt. Ltd, Hyderabad. Technologies: Microsoft Azure, Date migration, AWS, software support, App installation and troubleshooting, End-user-support, On-site supportHardware troubleshoot/testing, server installation Team size: 2

• End-user support: Provide advanced technical assistance to employees for hardware, software, and network issues. This includes troubleshooting problems with desktops, laptops, printers, and mobile devices.
• IT asset management: Manage the lifecycle of IT assets, including procurement, deployment, maintenance, and disposal, while ensuring vendor inventory levels are sufficient.
• Ticket management: Handle escalated support tickets from the help desk, prioritizing critical issues to minimize downtime for operations
• Troubleshooting hardware and software issues.
• Backup/Restore, Start-up Config, Network Infrastructure.

Diploma - Mechanical Engineering - Bharati Vidyapeeth Institute of Technology, Mumbai

B. Tech - Mechanical Engineering - Bhagwant University, Ajmer, Rajasthan (2013)