Dhananjay Nishad

Offering 8 years plus of comprehensive experience in Technical Support Engineer field.

Technical support Engineer at Kaycomm Service Pvt Ltd (2021-12 – Present)

• Provide technical assistance and support for incoming queries and issues related to software, hardware, and networking.
• Respond to staff requests via phone, email, or live, ensuring timely resolution of problems.
• Troubleshoot and resolve technical issues, including system errors, application bugs, and network connectivity problems.
• Analyze problems and escalate issues to higher-tier teams when necessary.
• Perform routine monitoring and maintenance of software and hardware systems to ensure optimal performance.
• Use diagnostic tools to identify and resolve system performance issues.
• Assist with the installation, configuration, and setup of software and hardware systems.
• Ensure that software and hardware meet required specifications and are compatible with existing infrastructure.
• Document common technical issues and resolutions in a knowledge base for future reference.

Computer Science Teacher at R.K English High School (2015-06 – 2021-11)

• Engaged students in practical uses of computer.
• Building subject enthusiasm and understanding.
• Monitored and Maintained computer lab assets, including Printer, Router and other devices.

BSC in Physics – Sathey College (2014-05)

HSC – Patuck Junior college (2011-06)

SSC – Patuck Technical High School (2009-06)