Dhanashree Kale

Certified Project Coordination and Operations Professional with over 3.5 years of continuous experience directing end-to-end operational workflows, cross-functional team scheduling, customer service desk queues, and database tracking. Technically proficient in managing project lifecycles using Agile/Scrum structures, inbound help-desk tracking systems, and cloud data platforms. Proven track record of automating operational reports, managing vendor deliveries, and maintaining structured business records within fast-paced corporate environments.

Armed with multiple global project management credentials to optimize delivery frameworks and achieve high-value corporate objectives.

Project Operations Executive - WDSOFT Creative Agency - Pune

(2026-04 - 2026-07)

• Spearheaded daily Agile project workflows and timeline tracks using Zoho Projects and Jira frameworks to accelerate client delivery pipelines across multiple cross-functional business units.
• Managed milestone records, created automated stakeholder status dashboards, and maintained compliance trackers utilizing advanced features in Microsoft Excel and Google Sheets.
• Owned client communication channels and facilitated Daily Standups to eliminate project delivery bottlenecks, ensuring a 95%+ on-time completion rate for operational tasks.
• Coordinated vendor identification, managed post-onboarding tracking metrics, and generated performance reports to align third-party deliverables with internal launch deadlines.

Academic Operations Executive - IT Vedant - Pune

(2025-11 - 2026-04)

• Directed daily operational activities involving trainers, multi-batch students, and internal executive stakeholders to guarantee seamless delivery of educational programs.
• Maintained central resource trackers, master schedules, and status documents to prevent scheduling overlap across regional hubs.
• Prepared weekly operational reports and business records for leadership review, highlighting key performance metrics and bottleneck areas.

Academic Operations Executive - Motion Education - Pune

(2024-12 - 2025-11)

• Managed institutional lead tracking operations, customer engagement follow-up processes, and compliance documentation.
• Supported the planning, scheduling, and live resource coordination for local marketing campaigns and major institutional events.

Operations Executive - Agro Vision Green Energy Pvt. Ltd. - Pune

(2024-05 - 2024-12)

• Supervised quotation preparation protocols and verified accuracy of end-user corporate documentation.
• Utilized Bitrix24 CRM to manage customer records, update active task logs, and optimize database workflow tracking.

Operations Executive - Indus Health Plus - Pune

(2023-02 - 2024-03)

• Managed corporate and retail customer communications via formalized Email and WhatsApp channels, resolving critical operational queries.
• Maintained daily operational logs, workflow records, and case files to align with internal data standards.

Inbound Operations Officer - Just Dial - Pune

(2022-08 - 2023-01)

• Managed a high-volume inbound service queue, receiving real-time end-user requests and managing immediate ticket documentation.
• Navigated proprietary CRM database software rapidly to source, filter, and extract accurate information matching real-time customer parameters.

Bachelor of Science - Computer Science - Sir Parshuram Bhau College (2019 - 2022)