Dhaneesh A

Enthusiastic Professional Engineering graduate with demonstrated history of more than 13 years of experience in ATM installations, Customer service etc. Develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall Project improvements.

Installed, serviced and repaired ATM machines. Installed cameras and alarms etc.

• Diagnosed and resolved network and system problems with ATM terminals within the SLA. Successful in learning and comprehending new systems and methods.
• Trained branch managers and CRA in operating, troubleshooting, and maintaining ATM machines.
• Installation supported as needed and work on PC and PC peripheral equipment.
• Expertise in Diebold Vista Terminal application, Diebold Agilis, Procash, NCR Aptra, Vynamic security suit etc.
• Proved skill in persevering to solve customer problems. Over experience in public relations

Education

Bachelor of Technology: Electrical & Electronics Engineering