Dhanlaxmi Rajendra

To secure a challenging position in a reputable company where I can apply my skills, knowledge, and learning while contributing to the company's growth and success. Eager to contribute to a dynamic team by transforming data into actionable insights. Seeking an entry-level role in data analytics to grow and make a meaningful impact.

Operations Associate (Academics / Sales) at Pigeon Education India Pvt. Ltd. (2021-03 – 2022-02)

• Handled communication with parents, providing valuable insights to improve team efficacy.
• Analyzed student performance to identify patterns and target potential leads effectively.
• Resolved queries related to classes, books, daily practice problems (DPP), and payments, implementing necessary changes.

Operations Executive at Finnovation Tech Solutions Pvt. Ltd. (2022-05 – 2023-01)

• Maintained accurate and up-to-date records of collections activities.
• Worked closely with finance, customer service, and legal departments to resolve complex account issues, minimizing escalations.

Associate – Customer Support at Innovative Retail Concepts Pvt. Ltd. (2023-05 – 2025-10)

• Handled high-volume inbound calls, addressing customer inquiries, complaints, and resolving issues with professionalism.
• Achieved key performance metrics such as call resolution time, customer satisfaction ratings, and service-level agreements.
• Managed payment processes using Juspay and EaseTab portals, ensuring timely and accurate transactions for customers.
• Resolved payment-related inquiries through outbound calls, collaborating with finance and operations teams to streamline payment workflows.
• Monitored payment records, reconciled discrepancies, and ensured compliance with company policies and financial regulations.
• Prepared regular reports for management on payment and customer service performance using Excel, providing insights that informed strategic decision-making.

Bachelor of Science in Computer Science – Wilson College (Mumbai University) (2018)

HSC (12th) in Science (First Group) – Vivek Vidyalaya Junior College (State Board) (2015)

SSC (10th) in General – Royal Academy (State Board) (2013)