Dhanraj Aarthi

My ambition has always been to work in a competitive, well organized and standardizing environment,where I can use my professional skills coupled with my experience with a highly oriented organization that could finally reflect in my work which is beneficial to me and the company.

Virtual Relationship Manager(Sales in Banking) - Kotak Mahindra Bank - Hyderabad

(2025-05 - 2025-11)

• Proven experience in achieving and exceeding sales targets in banking products such as credit cards, loans, insurance, and savings accounts.
• Skilled in customer acquisition, lead generation, and relationship management to drive business growth.
• Expertise in cross-selling and up-selling banking products to maximize revenue and customer value.
• Strong knowledge of retail banking operations, KYC, and compliance guidelines.
• Ability to build long-term client relationships by providing personalized financial solutions.

Quality Assurance Engineer(Manual-Testing) - Openplay Technology private limited - Hyderabad

(2021-09 - 2024-09)

A company focused on online gaming solutions.(Classic Rummy).

• Understanding the Requirements of the project.
• Reviewing the functional requirements.
• Executing Test Cases and analyzing the test result.
• Extensively performed manual testing process to ensure quality of the software.
• Performed testing types like Smoke Testing, Sanity Testing, Regression Testing.
• Tracking and analyzing defects found during testing and assigned severity in JIRA Tool.
• Reporting bugs and conducting retesting.
• Involved in Verification methods like Peer Reviews of Test Scenarios, Test Cases and Bug Reviews.
• Follow up on issues with developers until bugs are fixed.

Customer Support Excecutive - Qconneqt Business solutions private limited - Hyderabad

(2019-09 - 2021-03)

A customer service outsourcing company.

• Resolving Customer Queries at earliest on call, chat, and email.
• Verifying customer details, Raising escalations.
• Verifying customer KYC documents.
• Updating escalation calls in Google sheet.

Customer Support Excecutive - Intelenet Global Services - Hyderabad

(2017-05 - 2018-02)

An outsourcing service provider.

• Verify the respective customer credit card application details on call.
• Taking confirmation from customers of document submission.
• Raising escalations if the application found fraud.

B.Tech - Malla Reddy Institute of Technology and Science (2012-08 - 2016-05)

Intermediate - MPC - Sri Chaitanya Junior College (2010-06 - 2012-05)

10th Standard - New Cambridge High School Hyderabad (1999-06 - 2010-03)