Dhanya H

Quality Assurance professional with 8 years of experience in software testing, specializing in manual testing of banking applications and API testing. Skilled in ETL testing concepts and SQL-based backend validation using Oracle, with basic knowledge of automation testing using Selenium WebDriver. Extensive hands-on experience with HP ALM Test Management tool for test scenario design, test case creation, defect tracking, and reporting throughout the software testing life cycle.

Proven track record delivering defect-free banking and government web applications across social insurance and point-of-sale domains. Strong background in test planning, defect management, team mentoring, and Agile collaboration.

Test Lead – City Union Bank (CUB) Banking Web Application at Tata Consultancy Services (TCS) (2022-01 – Present)

• Lead a team of 4 QA engineers, overseeing test planning, task allocation, and end-to-end quality delivery.
• Working knowledge of TCS BaNCS core banking platform, used for validating account, transaction, and customer data during banking application testing.
• Conduct client discussions to gather requirements, clarify scope, and align testing strategy for each project.
• Provide Pre-UAT testing support for retail and corporate net banking, mobile banking, and Mobile UPI applications.
• Perform end-to-end verification of banking workflows using manual and API testing.
• Log, track, and resolve defects in collaboration with development teams to meet delivery timelines.
• Tested Retail Internet Banking, Retail Mobile Banking, Corporate Internet Banking, and Corporate Mobile Banking applications, covering customer onboarding, KYC, account management, beneficiary management, fund transfers (NEFT, RTGS, IMPS), bill payments, deposits, loans, and user and role management.
• Performed requirement analysis, prepared test scenarios and test cases, and executed functional, system integration, regression, smoke, and sanity testing; retested fixes and coordinated with developers and business analysts.
• Conducted API testing using Postman, validating GET, POST, PUT, PATCH, and DELETE requests, HTTP status codes, response bodies, response headers, Bearer token authentication, response times, and positive and negative scenarios.
• Applied SQL knowledge to validate backend data, verify database updates after transactions, check data integrity, and compare frontend and backend data using SELECT, JOIN, GROUP BY, ORDER BY, WHERE, aggregate functions, and subqueries.
• Working knowledge of USSD, IVR, ATM systems, and ASBA.
• Conducted Defect Prevention Cause Analysis (DPCA) meetings monthly with developers to reduce defect counts.
• Recipient of On the Spot Award for outstanding contribution to the project.

QA Engineer – FI POS (Financial Inclusion Point of Sale) at Tata Consultancy Services (TCS) (2019-01 – 2021-03)

• Tested banking applications for Visiontek, Ingenico, and Analogics POS devices serving rural and urban customers.
• Covered 10+ bank clients including SBI, Canara Bank, Indian Bank, IDFC FIRST, and Bank of Baroda.
• Developed a demo application for Visiontek banking devices using C language.
• Worked extensively with QT Creator IDE for product testing and defect analysis.
• Awarded Best Team Award for collaborative delivery of a complex multi-bank integration project.

QA Engineer – GOSI (General Organization for Social Insurance) at Tata Consultancy Services (TCS) (2018-01 – 2018-12)

Client: General Organization for Social Insurance, Saudi Arabia

• Performed end-to-end web application testing for a Saudi Arabian government social insurance system.
• Executed positive and negative test cases and logged defects using HP ALM.
• Used HP ALM Test Management tool for creating test scenarios, test cases, defects, and reporting throughout the software testing life cycle.
• Received On the Spot Award for quality contributions within a 200-member project team.

BSc in Mathematics – NSS College, Ottapalam (2014 – 2017)

Higher Secondary in Computer Science – GHSS, Ottapalam (2012 – 2014)

SSLC – KPSMMVHSS, Varode (2012)