Dharma Raj

Accompanied by a proven track record in luxury hospitality, I am an experienced professional with a solid background in front office operations and comprehensive reservation management. My career includes valuable experience as a Front Office Associate at Poetree Sarovar Thekkady, progression to Senior Reservation Associate at Estuary Sarovar, and leadership as a Reservation Executive at Vibe Munnar Resort. Highly skilled in managing high-volume bookings, optimizing guest communication, and navigating Property Management Systems (PMS).

Recognized for exceptional guest service, meticulous attention to detail, and a collaborative teamwork approach. Seeking to leverage this extensive expertise within a reputed hospitality brand, where I can contribute to maximizing occupancy rates, driving room revenue, and ensuring seamless guest arrival experiences.

Front Office Associate - Poetree Sarovar Portico

(2021-01 - 2023-01)

At Poetree Sarovar Portico, I began my journey as a Front Office Trainee and was promoted to Front Office Associate within six months due to my dedication and performance. I assisted with guest check-ins and check-outs, managed guest inquiries and special requests, and coordinated with housekeeping to ensure room readiness. I was also responsible for handling payments, billing, and updating reservations using hotel management software, all while maintaining a focus on delivering excellent customer service.

Senior Reservation Associate - Estuary Sarovar Premiere

(2023-01 - 2025-01)

• Efficient Email Management: Successfully handled guest reservations, modifications, and inquiries via email, ensuring prompt and professional communication. Maintained high accuracy in booking confirmations and responded to client concerns with excellent.
• Customer Service: Addressing inquiries, resolving complaints, and assisting guests with special requests.
• Payment & Documentation: Managing billing, contracts, and reconciliation of payments.
• Rate & Availability Management: Coordinating with online travel agencies
• Competitor Analysis: Researching pricing and occupancy trends to optimize sales strategies.
• Collaboration: Liaising with hotel staff to ensure smooth check-ins and guest satisfaction.
• Group & Wedding Bookings: Managed reservations for large groups and wedding events, ensuring seamless coordination and timely email communication for confirmations and special requests.
• No-Show Tracking: Reviewing missed check-ins daily to process mandatory late-cancellation fees.

Reservation Executive - Vibe Munnar Resort

• Channel Management: Updating pricing and availability status across Online Travel Agencies (OTAs) and corporate booking systems.
• Inventory Control: Monitoring room or seat inventories to maintain accurate live availability and prevent accidental overbookings.
• Group Management: Coordinating room blocks, group check-in times, and unique billing codes for weddings, tours, or conferences.
• Rate Integrity: Verifying that reservations align precisely with contracted corporate discounts or promotion codes.

Bachelors of Business Administration - Business Administration - Holy Cross College of Management and Technology (Affiliated with Mahatma Gandhi University) (2017-01 - 2020-01)

Higher Secondary (+2) - Indira Gandhi National Open School (IGNOS) (2016-01)