Senior Program Manager - Platform Engineering - Vehicle Validation & Digitalization - Mercedes-Benz Research and Development India - Bengaluru
(2025-12 - 2026-04)
- Platform Strategy & 100% Technical Ownership: Formulate the enterprise-wide digitalization and platform engineering strategy for vehicle validation and hardware testing ecosystems, supporting thousands of global R&D engineers following user-centric platform modernization. Supported engineering and validation platforms aligned to highly customized automotive product engineering and delivery environments.
- Target-State Architecture: Architect and deliver a scalable digital platform roadmap integrating disparate validation tools, workflows, and automated reporting systems to establish unified enterprise visibility. Led API-led integration modernization across enterprise workflow platforms improving interoperability and scalability.
- Strategic Roadmap Execution: Partner with global engineering, architecture, and product stakeholders to define product roadmap execution and lifecycle governance. Modernize core engineering workflows with engineering delivery ownership.
- Engineering Line Management: Direct India-based 30+ software engineering team members delivering mission-critical, high-availability digital platforms essential for global R&D operations.
Senior Program Manager - Engineering & Platform Modernization - ServiceNow Platform - Mercedes-Benz Research and Development India - Bengaluru
(2022-07 - 2025-11)
- GCC Capability Scaling: Built and scaled a world-class global platform engineering organization across ITSM, CSM, SecOps, and GRC domains; grew the team 6x (60+ engineers) and transitioned 80% product ownership and 100% operational ownership to the India GCC.
- AI Strategy & Workflow Transformation: Led enterprise platform modernization and AI-enabled workflow transformation initiatives that improved operational productivity by 30%.
- Financial & Operational Optimization: Drove global operations optimization through intelligent automation and strategic vendor consolidation, achieving 40% sustainable cost savings across the ecosystem.
- Product Capabilities (GenAI): Designed and executed a GenAI-enabled (Now Assist) Service Desk transformation that revolutionized the internal service experience and maximized developer productivity. Supported cloud transformation initiatives enabling modernization of enterprise SaaS and platform ecosystems.
- Engineering governance frameworks: Implemented release readiness, platform observability, technical debt management, operational reliability, and compliance standards. Improved operational resilience, and build platform roadmaps.
- Engineering Excellence & Velocity: Elevated delivery maturity by embedding modern agile frameworks, unlocking a 50% increase in Scrum velocity, establishing 90% test automation, and capping UAT defects below 5%.
Senior Program Manager - Global Software Asset Governance Leader – Software Asset, License & Contract Management - Mercedes-Benz Research and Development India - Bengaluru
(2021-04 - 2023-06)
- Center of Excellence (CoE) Blueprint: Established and scaled the Global Software Asset Management CoE, enforcing enterprise architecture governance across tier-1 software ecosystems (Microsoft, Oracle, VMware, IBM, Salesforce).
- Enterprise Risk Mitigation: Formulated comprehensive compliance and audit-readiness frameworks, standardizing global vendor management and technology risk parameters.
- Strategic Cost Rationalization: Realized a 30% cost optimization through contract optimization, operational standardization, and rigorous application portfolio rationalization.
- GenAI Product Integration: Conceptualized and deployed a GenAI-led transformation for complex EULA check processes, driving a 50% improvement in operational efficiency.
- Global People Leadership: Led cross-functional, globally distributed engineering streams, led 25+ team members, cultivating leadership pipelines through active mentorship and technical stakeholder alignment.
IT Engineering Manager – Enterprise Digital Transformation & Platforms - Mercedes-Benz Research and Development India - Bengaluru
(2017-09 - 2021-04)
- Large-Scale Enterprise Modernization: Orchestrated an enterprise-wide platform transformation by implementing modern SaaS infrastructures and migrating over 100 legacy workflows and system integrations. Collaborated with architecture teams on scalable integration patterns, observability, and operational resilience frameworks.
- Business Growth Alignment: Defined digital transformation roadmaps that standardized global operations, accelerated workflow automation, and enhanced end-to-end data visibility. Supported 6000+ research engineers.
- Platform Consolidation: Led infrastructure rationalization and asset management modernization programs, drastically reducing technical debt and improving operational efficiency.
- Crisis-Response Engineering: Rapidly conceptualized and shipped business-critical digital solutions during COVID-19—including mobile rostering, mobility tracking, and vaccination management systems—safeguarding global business continuity.
Senior Technical Project Manager – Global Enterprise Architecture & Systems - GE India Technology Centre - Bengaluru
(2010-08 - 2017-08)
- Global ERP Modernization: Led global enterprise transformation programs across sourcing, procurement, finance, and core ERP ecosystems supporting global research operations.
- Multi-Domain Engineering Ownership: Managed a massive portfolio of 60+ integrated business applications, ensuring seamless delivery and performance for stakeholders across the US, Germany, China, India, and Canada.
- Portfolio Rationalization & Analytics: Directed large-scale ERP consolidation and data analytics initiatives that established structural governance, data integrity, and operational consistency.
- Fiscal Accountability ($20M Portfolio): Accountable for a $20M annual IT consulting and delivery budget; successfully engineered complex technical integrations for Legal Entity Mergers and India GST implementations.
Technical Lead – Enterprise Web & Integration Solutions - Mindtree Ltd - Bengaluru
(2006-08 - 2010-08)
- Architecture & Systems Integration: Architected and delivered complex enterprise web solutions and high-scale integration programs for premium clients, including Microsoft, AOL, and RealNetworks.
- Onsite Engineering Leadership: Dispatched onsite at AOL for over 3 years as Technical Lead, managing large-scale global portal rollouts and high-availability system integrations.
- Recognitions: Best Performer and Technical Excellence awards for innovation, delivery quality and customer satisfaction.
Software Engineer – Java & Enterprise Applications - Stalk India (A unit of STPI)
(2004-06 - 2006-07)
- Full-Cycle Software Engineering: Developed robust Java/J2EE enterprise web applications for government and commercial sectors utilizing highly structured software development lifecycles (SDLC).
- Workflow Automation Engine: Engineered the core architecture for the Loan Distribution System for the Government of Jharkhand, automating manual workflows and improved data integrity.
