Dharmendra Gupta

Experienced Nexthink Administrator & DEX Engineer with 6 years 10 months of enterprise IT experience, including 4 years 10 months of hands-on experience administering Nexthink Infinity and Digital Employee Experience solutions. Proficient in NQL/NXQL query development, Amplify, Remote Actions, endpoint analytics, and automation using PowerShell and 1E Tachyon. Proven track record of implementing proactive monitoring, optimizing endpoint health, reducing incident volumes, and enhancing user experience through data-driven insights and enterprise automation.

Well-versed in ITIL processes, incident management, and enterprise endpoint operations.

Nexthink Administrator / DEX Engineer (L3) - Wipro Limited

(2021-08)

Nexthink Platform Administration and DEX Engineering

• Administer and maintain Nexthink Infinity and Amplify platforms for 10,000+ endpoints, ensuring platform uptime, data accuracy, and performance monitoring continuity.
• Architect and develop complex NQL/NXQL queries for real-time telemetry analysis, issue trend detection, and root cause investigations, reducing mean time to resolution (MTTR) for endpoint incidents.
• Design and implement DEX use cases covering application crash detection, software performance degradation, endpoint health compliance gaps, and hardware performance bottlenecks.
• Configure and manage Nexthink Remote Actions to execute automated, policy-driven remediations across enterprise endpoints at scale, eliminating manual intervention for recurring issues.
• Build and maintain custom Nexthink dashboards, metrics, and investigation views for service desk and IT operations teams; manage RBAC roles to enforce secure, role-appropriate access.
• Develop and launch Nexthink Engage (Campaign) surveys to capture employee sentiment on IT tools, onboarding, and software experience, driving experience improvement initiatives.

Nexthink Administrator / DEX Engineer (L3) - Wipro Limited

(2021-08)

PowerShell Scripting and Endpoint Automation

• Author production-grade PowerShell 4/5.1/7 scripts for automated endpoint remediation: registry key fixes, Windows service control, scheduled task management, and software configuration.
• Develop PowerShell-based BitLocker compliance scripts to audit encryption status and enforce key escrow to Active Directory and Azure AD across managed endpoints.
• Build PowerShell automation for Microsoft Defender policy enforcement, checking real-time protection, definition updates, and exclusion compliance at scale.
• Create PowerShell health-check scripts integrated with Nexthink Remote Actions, enabling trigger-based automated fixes without service desk involvement.
• Leverage PowerShell for endpoint inventory validation, disk health monitoring, and automated alerting pipelines integrated with ServiceNow.

Nexthink Administrator / DEX Engineer (L3) - Wipro Limited

(2021-08)

1E Tachyon Endpoint Automation

• Operate 1E Tachyon Explorer to perform real-time endpoint interrogation, retrieving live process, service, and configuration data across thousands of endpoints simultaneously.
• Design and deploy Tachyon Automation workflows for mass remediation, software deployment validation, and compliance enforcement with full audit trails.
• Manage TIMS (Tachyon Instruction Management System) to publish, version-control, and govern endpoint instruction sets used by operations and support teams.

Nexthink Administrator / DEX Engineer (L3) - Wipro Limited

(2021-08)

Telemetry Analysis, Crash Analysis and Root Cause Analysis

• Perform deep telemetry-based crash analysis using Nexthink endpoint data and Windows Event Logs to identify root causes of BSOD error, application hangs, and driver failures.
• Conduct proactive trend analysis on endpoint telemetry to identify recurring failure patterns before they escalate, reducing repeat incident volumes.
• Author detailed Root Cause Analysis (RCA) documentation for Problem Management, translating telemetry data into actionable insights for infrastructure and application teams.
• Use SQL queries against operational data marts to generate performance reports, SLA metrics, and DEX KPI trend analyses for management review.

M. Tech - Computing System & Infrastructure - BITS Pilani (2019-07 - 2023-11)

Bachelor of Science - Information Technology - University of Mumbai (2017-06 - 2019-05)