IT Manager - WordSword Creations Pvt. Ltd.
(2018-01)
- Lead end-to-end IT infrastructure, hardware, software, and network operations.
- Manage IT procurement, vendor relationships, and technology budgets.
- Implement cybersecurity, backup, and disaster recovery strategies.
- Coordinate system upgrades, technology deployment, and infrastructure improvements.
- Collaborate with business leaders to align IT services with organizational objectives.
- Leverage AI tools to design and build customized applications tailored to organizational requirements, streamlining internal workflows and reducing manual effort.
- Guide and train users on applying AI tools and techniques to boost daily productivity and task efficiency.
- Deployed and manage pfSense, an open-source firewall, to secure network infrastructure, eliminating costly proprietary firewall licenses and reducing company IT security costs.
IT Administrator - Axis 3D Studio Pvt. Ltd.
(2016-01 - 2018-12)
- Lead end-to-end IT infrastructure, hardware, software, and network operations.
- Managed IT procurement, vendor relationships, and technology budgets.
- Implemented cybersecurity, backup, and disaster recovery strategies.
- Coordinated system upgrades, technology deployment, and infrastructure improvements.
- Collaborated with business leaders to align IT services with organizational objectives.
Team Lead – Technical - Aforeserve.com Pvt. Ltd.
(2015-01 - 2016-12)
United Bank of India Project
- Led technical support teams for Lenovo, franchise, and B2B projects.
- Resolved escalated technical issues and improved customer satisfaction.
- Monitored team performance and ensured SLA achievement.
- Managed technical support operations across 200+ banking branches.
- Provided escalation support and technical guidance to field engineers.
- Conducted customer meetings, technical demonstrations, and issue resolution.
- Maintained service quality and compliance with SLA commitments.
Team Lead – Technical - Renovision Automation Services Pvt. Ltd.
(2012-01 - 2015-12)
- Supervised technical operations and customer support activities.
- Provided troubleshooting, escalation management, and technical leadership.
Customer Service Engineer - Quist Infotech Pvt. Ltd.
(2010-01 - 2012-12)
- Installed, repaired, and maintained hardware and software systems.
- Delivered field support services according to contractual SLA requirements.
